Axe IO no sound through AmpliTube

[ccollette73]

I bought the axe io with AmpliTube max, i have clean direct sound through my axe io to my monitors but as i get no sound through the AmpliTube, no amps or distorted sound i am using mac catalina 10.15. It shows sound on the program but the amps don’t work. I am in inputs 1 and 2 to my monitors, and input and output are through axe i/o. Thanks for any help available.

[garfy]

Hello ccollette73 and welcome to the forum.

It shows sound on the program

Which program are you referring to here? The AXE IO control panel or AmpliTube?

Have you allowed Catalina access to the software via the Privacy settings?

[ccollette73]

Thanks for the reply, after doing so research in the forum i was able to fix my sound issue

[DarkStar]

I am glad that you've sorted it out.

To help others with a similar-looking problem can you let us know how you solved it?

[loganme]

I'm having this issue as well.

Absolutely no sound through Amplitube MAX. Switch over to [mod edit] another application and I get sound. Same if I run the VST in Ableton Live 10. I know this is something that's been happening with a lot of Axe I/O buyers and I hope IK does something about this.

[DarkStar]

I am sorry to hear about the problems you are running into.

As this is primarily a user to user forum, someone-else may chime in [#]. Meanwhile, the best thing to do is raise a Support Ticket, here for some one to one investigation and help (US (East Coast) Business hours, generally). Response time is usually within 2 working days, but in the current circumstances please allow some more time.

[#] But please remember that the same symptoms do not necessarily mean the same problem.

And, to help others who run into a similar problem, please let us know what you did to resolve the problem.

[dirty.adios]

You fixed it, but you won't tell us how? Gee, thanks a heap.

[R0lias-tg]

If anyone else is here with a similar problem, I made a YouTube video with ten things to check if you aren't getting sound through AmpliTube. In the video I am using the AXE I/O interface a pair of external speakers and a Mac. Some of the steps are Mac specific so you might need to find control panels or utilities that do similar things if you are on Windows.