AmpliTube TONEX, AmpliTube 5, AmpliTube Custom Shop, AmpliTube Joe Satriani, AmpliTube Brian May, MESA/Boogie®,Orange™, Fender™, Hendrix™, Metal, AmpliTube SVX, and more for Mac/PC
by Megamaiden » Thu Dec 17, 2020 3:06 am
I’m just curious how long the support team stays open. There is an issue with the product my friend bought and it is being ignored after sending multiple emails. Just wanting a refund on this software. Please and thank you
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Megamaiden
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by DarkStar » Thu Dec 17, 2020 12:12 pm
The Support Team generally operates US (East Coast) business hours, but, as you can appreciate, they will be quite busy at the moment.
Please ask your friend to Reply to the Support email asking for guidance. Also, check out the forum Guidelines, for escalating a Support Ticket.
https://cgi.ikmultimedia.com/ikforum/viewtopic.php?f=10&t=19505
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DarkStar
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