After upgrading to TRACK 6 MAX; I can't open individual plug

[bill4510]

I can load TRACKS 6 in cubase 14, but when I I try to open an individual plugin."This module has not been activated Do you want to enter the custom shop, to try or perchase.I have not heard from support.
Thanks, Biil.

[bill4510]

I did open custom shop and hit Restore my purchases and still can't use the individual plugins.

[Peter_IK]

Did you open IK Product Manager and make sure T-RackS 6 MAX is authorized? And even if so, you can un-authorize and then re-authorize which can help.

[bill4510]

Thank Peter. If I load the TRACKS 6 plugin, All modules are unlocked.When I open an individual
plugin. This module has not been activated Do you want to enter the custom shop, to try or perchase

[Peter_IK]

If you'd done as I suggested and it still doesn't work then you'd need to open a ticket with IK Support for direct assistance via https://www.ikmultimedia.com/contact-support/sw

Thank you.

[bill4510]

Thanks again. I un authorized T6 Then authorized.Still the same issue.I opened a support ticket yesterday.I notice that the tape machines are tr5 max plugins.I will un authorize T5 then re authorize.

[-]

Mismo problema. Se bloquea con algunos presets. Ya pedí ayuda al soporte técnico.

[bill4510]

If you'd done as I suggested and it still doesn't work then you'd need to open a ticket with IK Support for direct assistance via https://www.ikmultimedia.com/contact-support/sw

Thank you.

I submitted a support ticket on February 11th

[bill4510]

Still nothing fro support on this.

[sbcprod]

Same exact issue with several TR5 plugins I'm trying to use in Pro Tools. A ticket was opened today.....we'll see what happens.

[sbcprod]

I'm seeing this same problem mentioned across a few different threads. Is there a well defined fix for this?

[bill4510]

I'm seeing this same problem mentioned across a few different threads. Is there a well defined fix for this?

Good question. Still nothing from support.At least I am not the only one with this problem.

[bill4510]

Still nothing from support

[Peter_IK]

This is not a support forum, please check the guidelines which explain what to do when you have a ticket you feel is not being handled to your satisfaction: viewtopic.php?f=10&t=19505

Thank you.

[bill4510]

The support system is a maze .Sorry to keep bugging you. I submitted a ticket on Feb 11.