Equal Module and TR5 standalone crashing

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Equal Module and TR5 standalone crashing

Postby csavetman » Wed Mar 18, 2020 8:17 pm

After recently updating from TR5 CS to TR5 (5.3.1), I've found that if I insert the Equal module in the chain, the module GUI goes black, and I get the eternal spinning beachball.

Problem seems to be isolated to running TR5 standalone, and specifically, the Equal module.
When I use the equal module as an individual plugin or in the TR5 suite plugin in my DAW (Digital Performer 10.11), all works well.

I've already submitted a tech report. Just wanted to see if anyone else was having this issue.

thanks!
Carlos

Mac Pro
Sierra 10.12.6
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Re: Equal Module and TR5 standalone crashing

Postby DarkStar » Thu Mar 19, 2020 11:07 am

I am sorry to hear about the problems you are running into.

As this is primarily a user to user forum, someone-else may chime in [#]. Meanwhile, the best thing to do is continue to work with Support.

Other users can raise a Support Ticket, here for some one to one investigation and help (US (East Coast) Business hours, generally).

[#] But please remember that the same symptoms do not necessarily mean the same problem.
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Re: Equal Module and TR5 standalone crashing

Postby csavetman » Fri Mar 20, 2020 6:56 pm

csavetman wrote:After recently updating from TR5 CS to TR5 (5.3.1), I've found that if I insert the Equal module in the chain, the module GUI goes black, and I get the eternal spinning beachball.

Problem seems to be isolated to running TR5 standalone, and specifically, the Equal module.
When I use the equal module as an individual plugin or in the TR5 suite plugin in my DAW (Digital Performer 10.11), all works well.

I've already submitted a tech report. Just wanted to see if anyone else was having this issue.

thanks!
Carlos

Mac Pro
Sierra 10.12.6


So, upon further troubleshooting, I uninstalled the latest version of TR5 (5.3.1), and tried a couple of older versions.
Version 5.2.2 seems to have cleared up the issue for me.

Something about versions 5.3 / 5.3.1 on Mac running Sierra was not happy.

Carlos
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Re: Equal Module and TR5 standalone crashing

Postby DarkStar » Sat Mar 21, 2020 1:34 pm

Please let Support know so that they can investigate.
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Re: Equal Module and TR5 standalone crashing

Postby csavetman » Sat Mar 21, 2020 3:02 pm

DarkStar wrote:Please let Support know so that they can investigate.


I have. Thanks.

Carlos
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Posts: 5
Joined: Wed Dec 15, 2010 4:52 am


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