Can't install authorization manager

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Can't install authorization manager

Postby Disforia » Mon Dec 30, 2019 6:49 pm

I use windows 10. It says:
"setup was unable to create the directory
error 123: the file name, directory name, or volume label syntax is incorrect."

What can i do to fix it?
thanks,
Itamar.
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Re: Can't install authorization manager

Postby Peter_IK » Mon Dec 30, 2019 8:40 pm

Have you downloaded the latest version directly from http://www.ikmultimedia.com/authorizationmanager ?

If not, please try that one. If so and you still have issues, please open a ticket with IK Support via http://www.ikmultimedia.com/contact-support for direct and official technical support. I'm sure they can get the issue sorted out.
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Re: Can't install authorization manager

Postby Disforia » Mon Dec 30, 2019 8:44 pm

Did both, thank you
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Re: Can't install authorization manager

Postby andi.sibi » Sun Jan 12, 2020 8:09 am

Same here.
Have downloaded today version 1.0.26 for Windows (OS Windows 7 64bit).
Won't install. Error message <Internal error: failed to expand shell folder constant "userdocs">
Any idea how to get this to work?
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Re: Can't install authorization manager

Postby Disforia » Sun Jan 12, 2020 12:09 pm

I figured that deleting my user account on windows and create another fixes it in my situation
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Re: Can't install authorization manager

Postby DarkStar » Sun Jan 12, 2020 3:48 pm

@ andi.sibi,
Please report that problem to Technical Support on the link above.

@ Disforia,
That seems drastic. Please raise that with Support too.

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This is primarily a user to user forum, so someone-else may chime in. But Technical Support will be the best way to go.
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