Can't install authorization manager

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Can't install authorization manager

Postby Disforia » Mon Dec 30, 2019 6:49 pm

I use windows 10. It says:
"setup was unable to create the directory
error 123: the file name, directory name, or volume label syntax is incorrect."

What can i do to fix it?
thanks,
Itamar.
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Re: Can't install authorization manager

Postby Peter_IK » Mon Dec 30, 2019 8:40 pm

Have you downloaded the latest version directly from http://www.ikmultimedia.com/authorizationmanager ?

If not, please try that one. If so and you still have issues, please open a ticket with IK Support via http://www.ikmultimedia.com/contact-support for direct and official technical support. I'm sure they can get the issue sorted out.
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Re: Can't install authorization manager

Postby Disforia » Mon Dec 30, 2019 8:44 pm

Did both, thank you
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Re: Can't install authorization manager

Postby andi.sibi » Sun Jan 12, 2020 8:09 am

Same here.
Have downloaded today version 1.0.26 for Windows (OS Windows 7 64bit).
Won't install. Error message <Internal error: failed to expand shell folder constant "userdocs">
Any idea how to get this to work?
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Re: Can't install authorization manager

Postby Disforia » Sun Jan 12, 2020 12:09 pm

I figured that deleting my user account on windows and create another fixes it in my situation
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Re: Can't install authorization manager

Postby DarkStar » Sun Jan 12, 2020 3:48 pm

@ andi.sibi,
Please report that problem to Technical Support on the link above.

@ Disforia,
That seems drastic. Please raise that with Support too.

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This is primarily a user to user forum, so someone-else may chime in. But Technical Support will be the best way to go.
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Re: Can't install authorization manager

Postby monty.whishaw@gmail.com » Fri Jul 03, 2020 2:15 pm

Disforia wrote:Did both, thank you

What did Support say to do?
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Re: Can't install authorization manager

Postby DarkStar » Fri Jul 03, 2020 3:38 pm

The OP has not posted since this thread so may not read it. In addition, the solution to his problem may well not be applicable to your system.

The best thing to do is raise a Support Ticket, here for some one to one investigation and help (US (East Coast) Business hours, generally). Response time is usually within 2 working days, but in the current circumstances please allow some more time.
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Re: Can't install authorization manager

Postby KostisNY » Sat Aug 08, 2020 1:50 am

Hi,

I have the same problem did you manage to fix it?

Thanks,
Kostis
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Re: Can't install authorization manager

Postby garfy » Sat Aug 08, 2020 9:38 am

Hello Kostis and welcome to the forums.

As there have been no responses back from the OP (and their issue may have had a different origin) it is advised to open a support ticket on the link in DarkStar's post above.
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