Catalina authorization issue

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Catalina authorization issue

Postby jonphn1 » Fri Nov 29, 2019 3:17 am

I just downloaded T-Racks 5.2.2 and installed on Catalina 10.15.1.

It installed correctly and the plugins open, but only in demo mode. I ran the authorization several times: directly from the authorization manager, from a plugin, and from the app. Each time the authorization appeared to work, but when I re-open the plugin or app, it still says it is in demo mode.

Anyone else seeing this?

PS: support ticket submitted with additional details.
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Re: Catalina authorization issue

Postby Pleudoniem » Sat Nov 30, 2019 4:01 am

Same here. Very annoying. I have already passed this issue on to support.
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Re: Catalina authorization issue

Postby tantama » Sun Dec 01, 2019 7:13 am

Same here. Sent a support request, but haven't heard back though...
Hope to get this fixed asap as I am in a middle of project.
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Re: Catalina authorization issue

Postby Pleudoniem » Sun Dec 01, 2019 10:30 am

I got a reply yesterday night. Apparently a new T-Racks 5 update for Catalina is currently in the making, and they are going to release this week. I'll wait for that. That might just do the trick.
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Re: Catalina authorization issue

Postby DarkStar » Sun Dec 01, 2019 4:19 pm

Please check the Catalina status report thread at the top of this forum.
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Re: Catalina authorization issue

Postby Synthdance » Tue Dec 03, 2019 12:05 am

Same here.

Just updated from T-Racks 5 to T-Racks 5 Max. I have downloaded 5.2.2 which is Catalina compatible, unable to authorise. I uninstalled and reinstalled T-Racks. Authorisation Manager accepts serial for T-Racks Max and everything seems to be working until I close T-Racks or open CS while T-Racks is running. Then T-Racks becomes unauthorised. Next time I open app, it says "10 days demo has expired. Please Authorise".

Very frustrating, I updated to Max because I read news about Catalina compatibility... :evil:

Regards
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Re: Catalina authorization issue

Postby Peter_IK » Tue Dec 03, 2019 1:20 am

In certain cases, 5.2.2 may not authorize correctly in Catalina. Devs are aware and should have a fix up shortly. I don't expect there will be a longer period to wait than the period in which you can use the plugins in demo mode without limitation.
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Re: Catalina authorization issue

Postby tantama » Tue Dec 03, 2019 10:09 am

Since the demo mode also showed as expired, the plugins will generate hiss sound randomly. So, it is not true that we can use T-RackS currently without issue.

Appreciate Devs to put the priority to fix the authorization issue asap!
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Re: Catalina authorization issue

Postby Synthdance » Tue Dec 03, 2019 12:12 pm

Same here, as I wrote before, it says “10 days demo has expired”. So unfortunately can’t use T-Racks until this is solved.
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Re: Catalina authorization issue

Postby Peter_IK » Tue Dec 03, 2019 4:30 pm

You can use T-RackS for 10 days. Please work with IK Support if you've used the trial period and I'm sure they can get your issue sorted.

OP (to whom I was mainly replying as it is their thread) states they "just downloaded" T-RackS which would mean they can indeed use T-RackS for the time being.

I'm sure IK Support can assist in any way possible and that the authorization fix for those experiencing this issue will be posted soon.
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Re: Catalina authorization issue

Postby Synthdance » Wed Dec 04, 2019 8:21 pm

OK, so I downloaded and installed version 5.2.2b and authorisation went through without a glitch. Everything works as it should. Thanks to IK Multimedia and Peter for sorting this out quickly.

Cheers!
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Re: Catalina authorization issue

Postby Peter_IK » Wed Dec 04, 2019 8:28 pm

No need to thank me, I'll certainly pass along thanks to the devs who saw whatever got "tickled" here and issued the hotfix quickly!
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Re: Catalina authorization issue

Postby tantama » Wed Dec 04, 2019 11:51 pm

Thank you, Devs!!!
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Re: Catalina authorization issue

Postby Peter_IK » Wed Dec 04, 2019 11:54 pm

Hopefully OP and poster #2 get notification of these replies and get updated and working too!
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Re: Catalina authorization issue

Postby audix » Thu Dec 05, 2019 2:03 am

Still having same issues with the 5_(5.2.2b) installer. It says it’s authorized but plugin still in demo mode. Any assistance is much appreciated.
Im on OS X 10.15.1 / mocbook pro 16. DAW ProTools & LogicPro
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