ARC Upgrade Paid for but nothing in my orders [RESOLVED]

Lurssen Mastering Console, CSR (Classik Studio Reverb), and acoustic correction system ARC (Advanced Room Correction) System

ARC Upgrade Paid for but nothing in my orders [RESOLVED]

Postby percydreaper » Thu Oct 31, 2019 11:05 am

Hi
I don't know if this is in the right section but feel free to move it if not.
I bought the iLoud MTMs at the weekend (hugely impressed btw) and seeing as I got a reduced price upgrade to the full fat ARC I said I'd get it. I paid for the ARC upgrade via Paypal and Jam points.
The money was taken from my Paypal account, but nothing has changed in my IK account.
My Jam points have not been touched and there's nothing in my orders, but my paypal account is down 43.19EUR. I contacted support and sent my Paypal receipt.
This was the reply:
Dear David,

Hello,

Thank you for your reply.

Once your payment has fully processed, you will receive an email that your payment has been processed along with your order information.

Here's my question:
How long does it take for a software purchase to be processed?

There is no evidence of my order on my account, my jam points (which I used for the purchase) have not been touched, but my paypal account has been debited.
Very disappointed.
Any help would be appreciated.
percydreaper
 
Posts: 2
Joined: Sun Oct 27, 2019 1:05 pm

Re: ARC Upgrade Paid for but nothing in my orders

Postby DarkStar » Thu Oct 31, 2019 1:32 pm

Please contact Sales Support
who can look at your Account and see what's going on. Response time generally is within 2 working days.Administrators and Moderators here cannot access your Account.
----------------
DarkStar ... interesting, if true.
Inspired by ...
User avatar
DarkStar
Hero Of The Week (Moderator)
 
Posts: 4217
Joined: Fri Dec 17, 2010 5:42 pm
Location: Surrey, UK

Re: ARC Upgrade Paid for but nothing in my orders

Postby percydreaper » Thu Oct 31, 2019 1:48 pm

Not to worry.
Support are sorting it now, Paypal messed up (as usual)
Thanks for the reply
percydreaper
 
Posts: 2
Joined: Sun Oct 27, 2019 1:05 pm


Return to Other Mix & Master Effects