ILoud Micromonitors static noise

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ILoud Micromonitors static noise

Postby ncristian » Thu Sep 05, 2019 9:30 am

Good day to all !

Last week I have bought a pair of ILoud Micro monitors, I am quite happy with the way they sound. I am a little concerned about the static noise(like white noise) which I get from them when nothing is playing, no input cable is connected. This is not the 30 seconds noise I get when just turning them on, that one disappears, but some noise still remains even if there is any audio input or no.

I have contacted the support team few days ago, but I haven't received any info yet.
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Re: ILoud Micromonitors static noise

Postby Peter_IK » Thu Sep 05, 2019 4:50 pm

That is not typical and is something the support team will need to work with you on directly. What is your ticket number? They normally will reply within 1-2 business days (Mon-Fri 10AM-6:30PM EST).
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Re: ILoud Micromonitors static noise

Postby ncristian » Thu Sep 05, 2019 6:57 pm

Thanks for the quik reply, Peter !

My ticket number is #1819316 and has been made on 2nd of September.
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Re: ILoud Micromonitors static noise

Postby Peter_IK » Thu Sep 05, 2019 8:27 pm

Great I'll forward that. Please note that September 2nd was a holiday so that day the support offices were closed. Thanks!
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Re: ILoud Micromonitors static noise

Postby brendeljoey » Tue Nov 26, 2019 8:12 pm

I am having a similar issue. Was the problem able to be resolved?
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Re: ILoud Micromonitors static noise

Postby Peter_IK » Tue Nov 26, 2019 9:03 pm

brendeljoey wrote:I am having a similar issue. Was the problem able to be resolved?

Noise like this could be any number of things. Please open a ticket with IK Support at http://www.ikmultimedia.com/contact-support so they can assist you directly with the issue you are having. Thanks!
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Re: ILoud Micromonitors static noise

Postby brendeljoey » Tue Nov 26, 2019 9:09 pm

Thanks Peter! I submitted a ticket to hopefully get it worked out!
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