Split topic: Can't log on to site/Custom Shop/etc

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Split topic: Can't log on to site/Custom Shop/etc

Postby r.heemskerk » Mon Aug 12, 2019 10:43 pm

Can't connect to the IK Multimedia server anymore.

This began a few days ago.

What can be wrong.

Custom shop link and Authorizer don't work also.

Regards,

[redacted email so you don't get spam]
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Re: Split topic: Can't log on to site/Custom Shop/etc

Postby Peter_IK » Mon Aug 12, 2019 10:53 pm

I've sent your information to the support team.

Please note two things: 1) Please don't reply to a topic with something not applicable to that topic and 2) Please do not post your email address publicly in a forum post as spammers will likely find it and send you spam.
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Re: Split topic: Can't log on to site/Custom Shop/etc

Postby r.heemskerk » Fri Aug 23, 2019 1:42 pm

Still no luck on connecting to your website.

I think i will miss the group buy at this way.

Can't do a thing........
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Re: Split topic: Can't log on to site/Custom Shop/etc

Postby Peter_IK » Fri Aug 23, 2019 5:19 pm

I've relayed your information to support to see what's going on.
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Re: Split topic: Can't log on to site/Custom Shop/etc

Postby r.heemskerk » Sat Aug 24, 2019 2:34 pm

I just purchased Amplitube Brian May, but i can’t authorize online or offline.

I am getting very worried now about what can be wrong…

Remco.
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Re: Split topic: Can't log on to site/Custom Shop/etc

Postby Peter_IK » Sat Aug 24, 2019 10:22 pm

IK Support will definitely take care of you. They have your information as I’ve relayed that and this thread.
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Re: Split topic: Can't log on to site/Custom Shop/etc

Postby Echosun79 » Mon Sep 09, 2019 7:14 pm

I just cant get onto the main site or connect to custom shop at all using my macbook, only the iPad works. I've turned the firewall off and still nothing, I have a support ticket but they don't seem to know either. Has anyone found a fix?
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Re: Split topic: Can't log on to site/Custom Shop/etc

Postby r.heemskerk » Mon Sep 09, 2019 7:22 pm

I created a second account on my Computer, logged in to IKMultimedia and all worked well, got back to my previous account and all was working well as it should......
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Re: Split topic: Can't log on to site/Custom Shop/etc

Postby Peter_IK » Mon Sep 09, 2019 7:24 pm

Please put that information in your support ticket too, they should know that you are able to access your account and how to handle now that you have two accounts. Thanks.
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Re: Split topic: Can't log on to site/Custom Shop/etc

Postby Echosun79 » Mon Sep 09, 2019 7:28 pm

My account works fine, I can get on using the Tor browser. But Safari will not connect and I still can't connect to Custom shop or Manager
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Re: Split topic: Can't log on to site/Custom Shop/etc

Postby r.heemskerk » Mon Sep 09, 2019 7:30 pm

I have shared the information already.....
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Re: Split topic: Can't log on to site/Custom Shop/etc

Postby r.heemskerk » Mon Sep 09, 2019 7:33 pm

My account worked also with everything else except Custom shop, Manager and log in to the IkMultimedia Homepage......
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Re: Split topic: Can't log on to site/Custom Shop/etc

Postby Peter_IK » Mon Sep 09, 2019 7:34 pm

Great then this can be marked as resolve here. Thanks.

As this thread has been resolved for the user it will be marked as such and locked to keep the forum tidy.
  • If you are the original poster and wish to add a comment please ask a Moderator to unlock the thread.
  • If you are reading this thread because you are having similar issues or have questions of a related nature, please feel free to start a new topic.
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