How do I deauthorize a dead computer?

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How do I deauthorize a dead computer?

Postby Trock181 » Sun Sep 19, 2021 8:51 pm

Recently my old laptop with several IK Multimedia products installed died. I would like to deauthorize the old computer, but IK Product Manager only seems to allow deauthorizing the computer you are using at the time. How do I deauthorize a dead computer? Thanks!
Trock181
 
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Joined: Sun Sep 19, 2021 8:43 pm

Re: How do I deauthorize a dead computer?

Postby garfy » Mon Sep 20, 2021 9:44 am

Hello Trock181 and welcome to the forums.

Unfortunately you can only deauthorise the computer local to the IKPM you are working in.

Fortunately you have 10 authorisations to begin with so you can use those until they run out. If you find that you run out then you can contact Official IK Support who will help you out with new authorisations.

Hope that helps.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.14.6 Logic 10.5 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
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Re: How do I deauthorize a dead computer?

Postby Trock181 » Mon Sep 20, 2021 2:43 pm

Thanks, garfy. Seems pretty ridiculous to me that you can't deauthorize a dead computer, but you're right--10 is a lot of computers so I'm sure I'll be fine. Thanks for the reply.
Trock181
 
Posts: 2
Joined: Sun Sep 19, 2021 8:43 pm


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