Control Surface plugins on MacOS 13 Ventura does not work

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Control Surface plugins on MacOS 13 Ventura does not work

Postby yorman433 » Sat Nov 05, 2022 2:28 am

Hi there All....1!!

I just bought a iRig I/O 25 yesterday and I was exited to have something that really works well in Garageband, I installed the plugin and none of the knobs works on GB.....any suggestions? I already created a ticket on support. I have an iMac 24 M1.
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Re: Control Surface plugins on MacOS 13 Ventura does not wor

Postby gordon1965 » Sun Nov 13, 2022 5:20 pm

yes , this is a question a lot of us are asking. I bought a IO25 3 days ago , only to find the advertised specs do not work on newer hardware.

I had a peek at the binary of the control surface , and yes , it X86_64 only [mod redacted - personal information]

I am a developer on the mac platform.
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Re: Control Surface plugins on MacOS 13 Ventura does not wor

Postby gordon1965 » Wed Nov 16, 2022 9:36 am

Small update from Apple:
Important: All macOS computers support built-in MIDI Device Profiles (MDPs) and control surface plug-ins. macOS computers with Intel processors also support control surface plug-ins from manufacturers other than Apple. Refer to the device manufacturer’s support documentation to see if an MDP or plug-in is available.

Read that last paragraph. Only apple derived control surfaces can currently work on Arm based logic and GB.

Not good.
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Re: Control Surface plugins on MacOS 13 Ventura does not wor

Postby DarkStar » Sat Nov 19, 2022 12:41 pm

As this is not a company Support forum, the best thing to do is contact Technical Support via the IKM web site, for some one to one diagnosis and help. Search the FAQs first, as there may be relevant results. After that, you should see a [Contact Support] button at the bottom of the page, linking you to the Support form.
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Re: Control Surface plugins on MacOS 13 Ventura does not wor

Postby gordon1965 » Sat Nov 19, 2022 5:10 pm

Been there , done that , nobody replies to you , just as other users have noted.
Personally speaking , these products are no longer suitable for the purpose as advertised.

Instead of hiding from the customers , It would ve nice if IK would at least acknowledge the issues.

A you are prolific on this forum , you already know that!
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Re: Control Surface plugins on MacOS 13 Ventura does not wor

Postby Peter_IK » Sat Nov 19, 2022 6:49 pm

Sorry, our IK Support team helps people every single day. If you have an issue with a ticket please provide the ticket number and someone can get that over to the support team to see what happened.

Nobody is "hiding" anything, it seems you posted something that changed after this hardware was made and something which IK cannot control but still IK Support will happily assist you to see what's really happening. Note also that upon signing up to this forum, users agree to the rules which are also linked at the top of each page and this part should hopefully clear up some confusion as to why you are not receiving direct support via this user-to-user and general announcement forum (I've including that rule #1 as well as the next rule as you may be reminded that moderators are users too and please keep it civil toward everybody:

This forum is not intended for direct company technical support. For support requests, please visit the IK Multimedia web site.

Please keep all posts relevant and refrain from disrespecting or abusing other forum users.
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Re: Control Surface plugins on MacOS 13 Ventura does not wor

Postby Peter_IK » Sat Nov 19, 2022 6:54 pm

But mostly please provide your ticket number(s) so the support team can see what's going on with your issue. That's the best path to getting proper help with an issue which clearly and understandably frustrates you.
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Re: Control Surface plugins on MacOS 13 Ventura does not wor

Postby gordon1965 » Sat Nov 19, 2022 11:06 pm

#8801297
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Re: Control Surface plugins on MacOS 13 Ventura does not wor

Postby Peter_IK » Mon Nov 21, 2022 2:28 am

gordon1965 wrote:#8801297

Thank you, relayed.
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Re: Control Surface plugins on MacOS 13 Ventura does not wor

Postby JohannI1 » Sat Jan 07, 2023 1:32 pm

Hi, did anyone find a solution or workaround yet?
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Re: Control Surface plugins on MacOS 13 Ventura does not wor

Postby gordon1965 » Sat Jan 07, 2023 4:55 pm

No, and no further communication was received. It’s not a very good start.
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Re: Control Surface plugins on MacOS 13 Ventura does not wor

Postby Peter_IK » Sun Jan 08, 2023 1:03 am

gordon1965 wrote:No, and no further communication was received. It’s not a very good start.

Sorry to hear you are having issues. What is your ticket number?
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