IrigKeys I/O 49 White Noise, Support etc

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IrigKeys I/O 49 White Noise, Support etc

Postby azmand01 » Sat Jun 04, 2022 1:57 pm

Hi there,

Just bougt it.
Anyone has this problem?

When I use Irig with IPad I have a crakling noise with instrument sound.. constant white noise.

Then I tried with an Iphone 7 as the IPad is very old. I get less of a white noise but it is still there, unplayable live.

Then I connected with a Laptop. It is definetely less white noise/crackling sound, and for some synths/sounds I hear not noise/crackling sound.. but I can hear for others.. so the problem still exists.

I tried different cables as I have spares from other Irig product. Same result.
The firmware is up to date.

My thinking is that there is a hardware problem.. however IKMultimedia does not answer any of the cases I submitted..

So there isn't at the moment any support.
I imagine there is a warranty on the product but without communication with IK how can one use it?

Thanks
Andre
azmand01
 
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