AX / I Preset button

[SebSeb40]

Hello, I am owner of AX I / O for a short time. I can not scroll through the presets from Amplitube to AXIS I / O. Should we configure something?

Pascal

[Ryan_IK]

Please note, this is not a technical support forum. This is for user-to-user discussion. If you need assistance with your products, please check with support for your troubles here:

https://www.ikmultimedia.com/contact-support/

In the meantime, I would suggest making sure you have the latest version of AmpliTube 4 from your User Area -> My Products section of your IK Multimedia account. Next, make sure you have the latest AXE I/O Control Panel & Drivers.

Once you're all updated, in stand-alone the Audio/MIDI Set Up will need your MIDI Input selected as the AXE I/O, then your "Preset Control" option in the MIDI window (Lower left hand corner) must be enabled. In your DAW only the later step is needed.

Hope this helps!

[SebSeb40]

Hello,

Thank you for your reply. I was able to operate the button "Preset" but only with the support (depression) to trigger in Amplitube the action. By cons when I turn the button, nothing happens, I may still be forgotten something? I prefer to post here because contacting the support is really not simple, it is necessary to give multiple news each time.
thank you,

Pascal

[Ryan_IK]

Hello,

Thank you for your reply. I was able to operate the button "Preset" but only with the support (depression) to trigger in Amplitube the action. By cons when I turn the button, nothing happens, I may still be forgotten something? I prefer to post here because contacting the support is really not simple, it is necessary to give multiple news each time.
thank you,

Pascal

To help clarify, here is a screen capture of how it should work once set up as described above. Press the "PRESET" button to enter the preset drop-down menu. From here you can find the collection & sound you're looking for to select it by pressing the "PRESET" button. Once selected, press the button again to exit the preset drop-down menu.



As for your concerns with support, the process is not very complicated, just open a ticket and a rep will get back to you via email with information to help address your issues. Sometimes posting to a forum like this, designed for mainly discussion, may take longer for you to get the help you need and our support team is well versed on our products.

[SebSeb40]

Hello
Thanks for the information, I reinstalled the AXIS I / O interface and everything works. I think I had touch settings and it was not working properly. Today everything is ok.
Thanks again,

Pascal