iRig Stomp i/O Power and Control Issue

AXE I/O, iRig Stomp I/O, StealthPlug, StealthPedal, StompIO Guitar and Bass Audio Interfaces/Controllers, iRig Keys I/O and the iRig Keys family of MIDI controllers

iRig Stomp i/O Power and Control Issue

Postby Fozdyke » Thu Jun 06, 2019 4:25 pm

I have just purchased an iRig Stomp I/O to work with my iPad 2019. This is the 2nd unit I have tried in the last week and both appear to have the same problem which is why I am hoping there is something obvious I am doing wrong.

When I plug in the unit nothing happens (through the PSU) - no lights, nothing. If I plug in the iPad the switches will light up when pressed but they do not change anything in the Amplitube app (if I open the tuner I can see that no input is getting to the apps). If I turn on the microphone I can see that input gets to the tuner that way - obviously nothing happens on the output (as I don't think the board is generating any output).

I purchased the USB C cable that was available in the store but that doesn't power the board, The only one that does is the Arktek USB-C adapter that was recommended.

I am at something of a loss as to what to do next or has this been a common fault with recent units?

I raised a ticket (#9411979) about 5 days ago but had nothing back from support.

Do I return this unit to amazon and hope 3rd time lucky?
Fozdyke
 
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Re: iRig Stomp i/O Power and Control Issue

Postby Ryan_IK » Fri Jun 07, 2019 3:38 pm

Hey Fozdyke,

Thanks for your post, sorry to hear of your troubles.

Please work with our team, they should be able to offer the best route here. I've bumped your request, so they should be getting back today. Thanks for your patience so far.

Check out the FAQ in the meantime. We've updated some entries which could help here.

Click here for the iRig Stomp I/O FAQ
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Need help? Our support team will be happy to help and can be reached at this link.
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