iRig Pro Firmware Update Error

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iRig Pro Firmware Update Error

Postby billymeinel » Thu May 30, 2019 10:50 pm

I am trying to update the firmware on the older iRig Pro. The firmware updated finds and recognizes the device, however it errors out every time as it's trying to update. I tried restarting, closed and reopened updater, and disconnected and reconnected the device. I receive the following message. Any help would be appreciated.

Thank you.


iRig Firmware Updater - 1.11 (8D03) 64-bit

Looking for IK Multimedia iRig interface...

Found HID device VID:0x1963, PID:0x000A
iRig PRO DFU (USB Device) was found.

Read PCB Rev: 3
Read 64 EEPROM bytes.
Current EEPROM data:
A1 18 12 34 19 63 00 0A 00 04 99 73 03 00 00 01
00 06 0E 08 01 09 0B 36 00 00 00 00 00 00 00 00
BC 0E 56 78 00 01 00 06 0E 08 01 09 0B 36 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Firmware is updating.
The operation could take several minutes to complete, please wait...
Do not disconnect while updating the device firmware.
HID command sent.
Found HID device VID:0x1963, PID:0x0009
Device Release Number: 0x0100
File open error!


Firmware update failed with error code: 0x1
File is not accessible.
Ended in 0.000 seconds.

ERROR: Firmware update failed!
Please close and restart the application or contact IK MULTIMEDIA technical support
HID communication terminated.
Firmware update finished with ERRORS!
ERROR CODE: 1
Now you can disconnect iRig PRO.
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Re: iRig Pro Firmware Update Error

Postby Peter_IK » Fri May 31, 2019 6:22 pm

Sorry to hear you are having trouble. Since this is not a tech support forum, this type of issue is best reported to and resolved by IK Support who can be reached at http://www.ikmultimedia.com/contact-support

Thank you.
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Re: iRig Pro Firmware Update Error

Postby Redgum » Tue Aug 27, 2019 6:47 am

Have you found a resolution for this error? I have the same issue.
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Re: iRig Pro Firmware Update Error

Postby Peter_IK » Tue Aug 27, 2019 5:57 pm

Peter_IK wrote:Sorry to hear you are having trouble. Since this is not a tech support forum, this type of issue is best reported to and resolved by IK Support who can be reached at http://www.ikmultimedia.com/contact-support

Thank you.
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Need help? Our support team will be happy to help and can be reached at this link.
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