Stomp I/O, iPad, and loud popping noise

AXE I/O, AXE I/O Solo, iRig Stomp I/O, Guitar and Bass Audio Interfaces/Controllers, iRig Keys I/O and the iRig Keys family of MIDI controllers

Stomp I/O, iPad, and loud popping noise

Postby kdangelo22 » Fri Dec 14, 2018 11:49 pm

Anyone having this issue? Loud pop when I plug into or unplug my iPad. Very annoying!
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Re: Stomp I/O, iPad, and loud popping noise

Postby Ryan_IK » Mon Dec 17, 2018 8:33 pm

Hello,

Thanks for your post.

It sounds like you may want to contact IK support. They will be the best suited to look into this behavior for you. Use the link below to contact the team and make sure to PM me your ticket number once opened.

https://www.ikmultimedia.com/contact-support/

In the meantime, feel free to try the following:

*On newer iOS devices, like the iPhone 7 or iPad Pro 2017 you may want to use iOS 12 or later. This latest version of iOS optimizes digital audio devices.

    - Close all open apps

    - Turn off your iOS device

    - Wait 10 - 20 seconds

    - Turn your iOS device back on

    - Turn OFF WiFi and Bluetooth

    - Turn ON Airplane mode

    - Open AmpliTube

    - Go to the Menu -> Setting

    - Turn NO FEEDBACK ON (For headphone use)

    - Turn Latency to LOW

    - Turn Auto Sleep OFF

    - Check to see if this helps
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Need help? Our support team will be happy to help and can be reached at this link.
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