Firmware Upgrader does not see my Rig Keys I/O 25

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Firmware Upgrader does not see my Rig Keys I/O 25

Postby slavadhs » Tue Apr 17, 2018 9:54 am

Win 10, Firmware Upgrader does not see my Rig Keys I/O 25. I perform all operations in accordance with the instructions (turn off the device, press the phantom power button, turn it on). The Firmware Updater still does not see my device. The instruction is cycled. It can only be deleted from memory. The keyboard (and interface)works well in Reason, Cubase and with IPad.
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Re: Firmware Upgrader does not see my Rig Keys I/O 25

Postby Peter_IK » Tue Apr 17, 2018 2:56 pm

This would be an issue that IK Support would need to handle with you directly at http://www.ikmultimedia.com/contact-sup ... -hardware/ Thank you.
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Re: Firmware Upgrader does not see my Rig Keys I/O 25

Postby slavadhs » Mon May 07, 2018 5:42 pm

I contacted the support team ("Your reply to support request #527943 has been noted" (с).). There's no response for more than a week.
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Re: Firmware Upgrader does not see my Rig Keys I/O 25

Postby Peter_IK » Mon May 07, 2018 7:02 pm

slavadhs wrote:I contacted the support team ("Your reply to support request #527943 has been noted" (с).). There's no response for more than a week.

I will see what is going on and you should have a response (barring some technical issue precluding replies from reaching you) shortly.
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Re: Firmware Upgrader does not see my Rig Keys I/O 25

Postby slavadhs » Sun May 13, 2018 2:59 pm

The problem is solved if you upgrade via macbook. None of the Windows PC upgrade did not work.
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