Blueboard Bluetooth dropouts with iPad

[johnlovesbeer]

Hi all.
My iRig Blueboard is losing connection with my iPad sporadically during live gigs. It feels like a “timeout” thing and seems to happen when I don’t change patches for 3 minutes or so. It’s very frustrating. Has anyone else experienced this and did you fix it? I’m thinking it’s something in the iPad settings but I can’t find anything under Bluetooth that helps. My setup is;
iPad Air 2
iOS 12.1
Amplitube
iRig 2
Blueboard

Thanks in advance for any replies

[Ryan_IK]

Hello,

Thanks for your post.

Make sure to check for a quickly flashing blue LED on your unit. This would indicate low battery power which is one of the most common reasons for connection issues with the iRig BlueBoard.

If you do not see a flashing blue LED to indicate low battery power or you have already tried new batteries. Make sure to contact the IK technical support team at the link below. They will be the best suited to look into this behavior and help get you working. Once a ticket is opened PM me your ticket number.

https://www.ikmultimedia.com/contact-support/