AmpliTube TONEX, AmpliTube 5, AmpliTube Custom Shop, AmpliTube Joe Satriani, AmpliTube Brian May, MESA/Boogie®,Orange™, Fender™, Hendrix™, Metal, AmpliTube SVX, and more for Mac/PC
by vac713 » Sun Apr 21, 2024 6:26 pm
I suddenly no longer have access to my purchase. Was running on both my Macs but it no longer appears in my collections. I did restore my purchases but its still not there. If I go to tonet it gives me the option to purchase it. I already purchased it and it was working fine. Thought I'd check here first for advice before I go down the support route
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vac713
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by Peter_IK » Mon Apr 22, 2024 4:03 pm
Did you try unauthorizing then reauthorizing TONEX software in your IK Product Manager?
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Peter_IK
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by vac713 » Mon Apr 22, 2024 5:03 pm
no but i did reinstall TONEX but that didn't work
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vac713
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by vac713 » Mon Apr 22, 2024 6:15 pm
also noticed its no longer in my orders under my profile. Strange
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vac713
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by Peter_IK » Mon Apr 22, 2024 7:49 pm
At this point someone in support would need to take a look at your account, etc directly and figure out what the heck is going on.
IK Multimedia. Musicians First.YouTube -
Facebook -
TwitterNeed help? Our support team will be happy to help and can be reached at
this link.
From the rules:
Moderator decisions are not a matter for forum discussion and are final.
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Peter_IK
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