ERROR 213: You have reached the maximum number

[kkayhan]

Hey folks
i am fan of ik multimedis products
and owner of tonex pedal from the very first

here
i got this error while using tonex se with my axe i/o one
ERROR 213: You have reached the maximum number of User Tone Models downloads.

the story is here
after selling my tonex pedal because of tonenet downloads enough for my needs
so i purchased
axe i/o one for tonex se app
tonex se which has unlimited tonenet access and downloads
but
ERROR 213: You have reached the maximum number of User Tone Models downloads.

i can't access tonenet downloads
when launch tonex at first i can use and access tonenet without any problem
the problem is when i wanted to download
error 213 and after that
cant access again tonenet there is no sound
always error 213
this happens
until shutdown tonex and relaunch again

i reinstall the tonex app several times
logout login on my account several times
re-authorize de-authorize several times
also checked hosts file
nothing changes


i opened a ticked with ik support
it still open
and waiting answers


and people
did you have same issues
who can help me here
thanks

[kkayhan]

nobody??? i am so lucky : (

[Peter_IK]

This is something it seems that IK Support will have to assist you with. What is your ticket number?

[kkayhan]

6094870

[Peter_IK]

6094870

It looks like your ticket has been worked on and replied to. Please verify that you have received the information. Thanks!