Product Manager Install - Java Error - Windows 11

[angelohector]

Hello

When I tried to Install the Product Manager there`s a java error that appeared at the end of the process.

I've already tried to uninstall it, delete all the files from Windows registry, download it again, and reinstall it. Nothing works.

I've also deactivated Windows firewall and antivirus.

A JavaScrip error window appears with this message:

[Window Title]
Error

[Main Instruction]
A JavaScript error occurred in the main process

[Content]
Uncaught Exception:
Error: Failed to get 'documents' path
at Object.<anonymous> (C:\Program Files\IK Multimedia\IK Product Manager\resources\app.asar\main.js:74:30)
at Module._compile (internal/modules/cjs/loader.js:1152:30)
at Object.Module._extensions..js (internal/modules/cjs/loader.js:1173:10)
at Module.load (internal/modules/cjs/loader.js:992:32)
at Module._load (internal/modules/cjs/loader.js:885:14)
at Function.f._load (electron/js2c/asar_bundle.js:5:12738)
at Object.<anonymous> (electron/js2c/browser_init.js:185:3510)
at Object../lib/browser/init.ts (electron/js2c/browser_init.js:185:3714)
at __webpack_require__ (electron/js2c/browser_init.js:1:128)
at electron/js2c/browser_init.js:1:1200
at electron/js2c/browser_init.js:1:1267
at NativeModule.compileForInternalLoader (internal/bootstrap/loaders.js:277:7)
at NativeModule.compileForPublicLoader (internal/bootstrap/loaders.js:219:10)
at loadNativeModule (internal/modules/cjs/helpers.js:24:9)
at Module._load (internal/modules/cjs/loader.js:856:15)
at Function.f._load (electron/js2c/asar_bundle.js:5:12738)

[OK]


I don`t understand it because a few months ago I`ve installed AmpliTube without any problem.
But now it is not working.


Thanks in advance

[angelohector]

For anyone out there with the same problem, here's what I've done to solve it:

Log in https://www.ikmultimedia.com
Access https://www.ikmultimedia.com/userarea/my-products/
Search for the software that you want to use (in my case was AmpliTube 5 Custom Shop)
Click on "Past Releases"
Download the "Current Release" according to you OS
Install it
Try to buy something. On the Window you can click on "Open Product Manager"

For some reason, it will open.
It seems that besides the Java error, the Product Manager was correctly installed.