AmpliTube 5 Stuck on startup

[alastairinoz]

I have installed AmpliTube 5 and it will not start.
Done the usual, restart, re-install etc no luck.

When the program starts I get the main program screen that has a loading bar on the bottom of the window, it gets about a third of the way then just stops.

Windows 10

Any ideas?

[sbonzix]

Same here, on MacOS. It did work for a while, but now it stops on the splash screen, with the progress bar at abouit one third of the total

[Peter_IK]

Sorry to hear you are having a problem. I'm not sure what would cause this but the IK Support team would be happy to provide direct and official technical support to help resolve your issue. They can be reached at http://www.ikmultimedia.com/contact-support

Thank you.

[DudaFerreira1987]

same here!

such about one third of the total.

macOS - M3 Max

[Peter_IK]

Sorry to hear you are having a problem. I'm not sure what would cause this but the IK Support team would be happy to provide direct and official technical support to help resolve your issue. They can be reached at http://www.ikmultimedia.com/contact-support

Thank you.

[davidlythgoe]

I wondered if anyone had a solution to this? This suddenly started happening for me too after Ableton Live 12 upgrade.

[Peter_IK]

I wondered if anyone had a solution to this? This suddenly started happening for me too after Ableton Live 12 upgrade.

Please see above. IK Support can assist you directly since users have not chimed in on this thread with ideas that have resolved the issue others are having.

[davidlythgoe]

OK, thanks Peter

[musimarais]

Same here, Mac OS 14.4.1 freezes on startup

[davidlythgoe]

My experience, not a reply on behalf of IK, just a 'worked for me' thing.

I found that there were files required by AT5 that macOS had put on the cloud. Layman explanation would be that AT5's request for those files isn't enough to make macOS download them automatically, so it freezes, waiting for them to be available locally.

I manually forced a download of all the files in the application and user folder, then it fires up immediately.

[vaya198d]

My experience, not a reply on behalf of IK, just a 'worked for me' thing.

I found that there were files required by AT5 that macOS had put on the cloud. Layman explanation would be that AT5's request for those files isn't enough to make macOS download them automatically, so it freezes, waiting for them to be available locally.

I manually forced a download of all the files in the application and user folder, then it fires up immediately.

Just writing to say that this finally fixed my load up freeze issue on macOS. Thanks!

[davidlythgoe]

Yay!