Ampitude 5.5.2 crashes on opening (app or pluginversion)

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Ampitude 5.5.2 crashes on opening (app or pluginversion)

Postby philippem » Mon Nov 21, 2022 1:29 pm

On MacBook Pro M1pro :
when opening the local app or trying to load the plugin in ProTools/logic or Nuendo the app/plugin crashes immidiately.

any suggestions ?
Tried reinstalling it but without result
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Re: Ampitude 5.5.2 crashes on opening (app or pluginversion)

Postby philippem » Tue Nov 22, 2022 10:45 am

found out more detail.

when the app is NOT authorized it opens. as soon as I authorize it it crashed ;-(
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Re: Ampitude 5.5.2 crashes on opening (app or pluginversion)

Postby DarkStar » Tue Nov 22, 2022 12:46 pm

Other users may chip in with suggestions. Meanwhile, as this is not a company Support forum, the best thing to do is contact Technical Support via the IKM web site, for some one to one diagnosis and help. Search the FAQs first, as there may be relevant results. After that, you should see a [Contact Support] button at the bottom of the page, linking you to the Support form.
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Re: Ampitude 5.5.2 crashes on opening (app or pluginversion)

Postby philippem » Wed Nov 23, 2022 11:30 am

Already made a ticket to the support service but they don't come back with any answer ;-(
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Re: Ampitude 5.5.2 crashes on opening (app or pluginversion)

Postby DarkStar » Wed Nov 23, 2022 11:35 am

Reply to the auto-acknowledgment email and ask for a progress report.
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Re: Ampitude 5.5.2 crashes on opening (app or pluginversion)

Postby philippem » Wed Nov 23, 2022 11:37 am

done that. but no answer back
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Re: Ampitude 5.5.2 crashes on opening (app or pluginversion)

Postby DarkStar » Wed Nov 23, 2022 12:36 pm

From the forum Guidelines thread:
You can send a private message to Huddy_IK and Peter_IK with your ticket number if you feel a ticket is taking too long or is not being handled to your satisfaction.

https://cgi.ikmultimedia.com/ikforum/viewtopic.php?f=10&t=19505
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Re: Ampitude 5.5.2 crashes on opening (app or pluginversion)

Postby philippem » Wed Nov 23, 2022 1:26 pm

thanks DarkStar !! really appreciate this
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Re: Ampitude 5.5.2 crashes on opening (app or pluginversion)

Postby Ni6htWalker » Wed Nov 23, 2022 10:35 pm

same issue here!!!
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Re: Ampitude 5.5.2 crashes on opening (app or pluginversion)

Postby akustikluv » Fri Dec 30, 2022 3:05 pm

same issue here, too
AT5 Max 5.5.3
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