Scarlet 3rd Gen can't hear through amplitube 5

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Scarlet 3rd Gen can't hear through amplitube 5

Postby andrediegues » Thu Jan 07, 2021 11:15 pm

Hello,

I have a problem regarding amplitube 5. I want it to function but the problem is that it doesn't give any sound out of it. I tried all the input and output configurations and I still don't get any sound of it.

What can I do?
andrediegues
 
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Re: Scarlet 3rd Gen can't hear through amplitube 5

Postby adridev » Thu Jan 07, 2021 11:57 pm

Try to swap input channels 1 and 2 (2 left, 1 right). That happened to me with the Solo 3rd gen.
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Re: Scarlet 3rd Gen can't hear through amplitube 5

Postby andrediegues » Fri Jan 08, 2021 12:12 am

Hello,

I Will try to do that tomorrow, if it does not work, I will let you know.
andrediegues
 
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Re: Scarlet 3rd Gen can't hear through amplitube 5

Postby garfy » Fri Jan 08, 2021 11:40 am

Hi andrediegues

What OS are you on? Mac or Windows? Also, what model of Scarlett?
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
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Re: Scarlet 3rd Gen can't hear through amplitube 5

Postby andrediegues » Fri Jan 08, 2021 11:52 am

Hello,

I am on Windows, and the model is Scarlett solo third generation 2-in, 2-out USB áudio interface.
andrediegues
 
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Re: Scarlet 3rd Gen can't hear through amplitube 5

Postby garfy » Fri Jan 08, 2021 11:56 am

Thanks

Yep, first step to try is what @adridev suggested.

Once you've done that, let us know if a) it worked and b) if it didn't, can you at least see any input or output activity on AT5's meters in the GUI.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
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Re: Scarlet 3rd Gen can't hear through amplitube 5

Postby andrediegues » Fri Jan 08, 2021 12:16 pm

You are welcome,

Thank you so much, I will try and then give you the response.
andrediegues
 
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Re: Scarlet 3rd Gen can't hear through amplitube 5

Postby tonegarage » Fri Jan 08, 2021 12:24 pm

after a LOT of running around and trying all kinds, the latest update of focusrite control for my scarlett solo 3rd gen and and a retstart worked, i now have sound in standalone!
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Re: Scarlet 3rd Gen can't hear through amplitube 5

Postby adridev » Fri Jan 08, 2021 1:03 pm

I'm happy for you, mate. Now enjoy!
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Re: Scarlet 3rd Gen can't hear through amplitube 5

Postby tonegarage » Fri Jan 08, 2021 1:04 pm

how have you got on with this?
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Re: Scarlet 3rd Gen can't hear through amplitube 5

Postby andrediegues » Fri Jan 08, 2021 1:21 pm

Hello garfy,

I've done what you said to do, and even still I don't have any sound out of amplitube 5, but at least I can see the input and output activity on AT5 meters in the GUI.

What can I do now?
andrediegues
 
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Joined: Thu Jan 07, 2021 10:56 pm

Re: Scarlet 3rd Gen can't hear through amplitube 5

Postby andrediegues » Fri Jan 08, 2021 1:44 pm

hello tonegarage,

I have the 3.6.0 update, and still nothing.

Please, could someone help me out further?
andrediegues
 
Posts: 11
Joined: Thu Jan 07, 2021 10:56 pm

Re: Scarlet 3rd Gen can't hear through amplitube 5

Postby garfy » Fri Jan 08, 2021 2:02 pm

andrediegues wrote:I can see the input and output activity on AT5 meters in the GUI.


Ok, so this is a fairly good sign in that the input from the Scarlett is working and going through AT5, you're just not hearing it.

Can you tell us how you are monitoring the output please. Are you using headphones or speakers plugged into the line outputs of the Scarlett?
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
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Posts: 2133
Joined: Thu Oct 20, 2011 6:09 pm
Location: Comfy chair, UK

Re: Scarlet 3rd Gen can't hear through amplitube 5

Postby andrediegues » Fri Jan 08, 2021 2:03 pm

Phones, nothing is on the output, and I just hear my clean guitar, but I'm using a distortion amp.
andrediegues
 
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Re: Scarlet 3rd Gen can't hear through amplitube 5

Postby garfy » Fri Jan 08, 2021 2:06 pm

Thanks.

So it sounds to me like you are just hearing the direct sound.

What happens if you press the "Direct Monitor" button on the top right of the Scarlett?
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
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Posts: 2133
Joined: Thu Oct 20, 2011 6:09 pm
Location: Comfy chair, UK

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