[RESOLVED] Custom Shop I'm out of authorisations...

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[RESOLVED] Custom Shop I'm out of authorisations...

Postby bambony » Wed Aug 12, 2020 4:45 pm

Hi

[RESOLVED] Brilliantly speedy response by support to sort out the problems - thanks IKM and Peter

I have many authorisations of Fender I and II, AMpeg SVT and Hendrix collections remaining but they are greyed out in Amplitube. I have authorised them individually using the authorisation manager. I have 4 authorisations left of Amplitube.

I'm now headscratching. Can anyone advise?

Many thanks
Tony
Last edited by bambony on Wed Aug 12, 2020 7:56 pm, edited 2 times in total.
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Re: Custom Shop: I'm out of authorisations when I have 4 lef

Postby Peter_IK » Wed Aug 12, 2020 6:35 pm

If you don't have access to gear you have purchased, please open the Custom Shop application (in your Start Menu on Windows, in your Applications folder on macOS) and then log in and go to AmpliTube then Gear --> Restore My Gear.

That should do it but if not, please open a ticket with IK Support at http://www.ikmultimedia.com/contact-support and they will be able to assist you directly.

Thank you.
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Re: Custom Shop: I'm out of authorisations when I have 4 lef

Postby bambony » Wed Aug 12, 2020 7:17 pm

Hi Peter

Thanks for your reply. It's at the point of restoring my gear that I get the following screen disallowing me from logging in to custom shop. it says: "Max authorizations limit reached".

I have opened a ticket but wondering if the collective wisdom here might get a result quicker.

Thanks
Tony
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[RESOLVED]

Postby bambony » Wed Aug 12, 2020 7:55 pm

[RESOLVED]

Brilliantly speedy response by support to sort out the problems - thanks IKM and Peter

Tony
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Re: [RESOLVED] Custom Shop I'm out of authorisations...

Postby garfy » Thu Aug 13, 2020 8:46 am

Good news bambony. Glad that IK Support sorted everything out for you.


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