Custom Shop won't open

[ambrs57]

Is anyone else having this problem with Custom Shop? I'm running Amplitube Max on Windows 10 Home version 1803, OS build 17134.885, Intel Core i7-4710HQ CPU @ 2.0-2.5 GHz, 16 GB RAM. All I get is a blank screen with the message SSL Handshake failed.

This started recently. Custom Shop functioned normally before that.

[ambrs57]

I already tried uninstalling and reinstalling. Didn't help.

[DarkStar]

I am sorry to hear about the problems you are running into. Any ideas about what has changed just before it started happening? (Cough, Windows 10 automatic updates?)

As this is primarily a user to user forum, someone-else may chime in. Meanwhile, the best thing to do is raise a Support Ticket, here:
http://www.ikmultimedia.com/contact-support/mi/
for some one to one help (US (East Coast) Business hours, generally).

[ambrs57]

Yeah. Windows 10 update, no doubt. Support told me to reinstall. That didn’t work, so I’m waiting to hear back. I thought maybe another user might have run into something similar. Thanks.

[jjguitar]

Same problem here. Unfortunatly support couldn ´t help. They have send this issue to the development team (18.06.2019 support ticket 2406316) but I haven´t heard anything from them.
I hope that this issue could be solved.

[Peter_IK]

I'm sure it can. They will continue to assist via the support system and get it resolved.