AmpliTube won’t work with Mojave 10.14.4 ?? [Resolved]

AmpliTube TONEX, AmpliTube 5, AmpliTube Custom Shop, AmpliTube Joe Satriani, AmpliTube Brian May, MESA/Boogie®,Orange™, Fender™, Hendrix™, Metal, AmpliTube SVX, and more for Mac/PC

AmpliTube won’t work with Mojave 10.14.4 ?? [Resolved]

Postby TinFistPony » Fri Apr 12, 2019 2:49 pm

I just bought the new axe I/O that comes with amplitube Deluxe and a brand new MacBook Pro yesterday and can’t get amplitube to work in stand alone app. Haven’t used it as a plug in yet because I haven’t installed a daw yet. Just kind of want to mess with amplitube for a while.

Is anyone else having issues with amplitube working in stand alone on Mac OS Mojave 10.14.4???
TinFistPony
 
Posts: 3
Joined: Fri Apr 12, 2019 12:57 am

Re: AmpliTube won’t work with Mojave 10.14.4 ??

Postby garfy » Fri Apr 12, 2019 2:53 pm

Hi TinFistPony and welcome to the forum.

I haven't heard of any issues specifically regarding Mojave and AT4.

What issue is it that you're having? Does the app not open at all or can you not get sound?
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
Moderator
 
Posts: 2133
Joined: Thu Oct 20, 2011 6:09 pm
Location: Comfy chair, UK

Re: AmpliTube won’t work with Mojave 10.14.4 ??

Postby TinFistPony » Fri Apr 12, 2019 3:01 pm

I get signal and sound into and from both my new axe I/O and my uAD Arrow but no input into the app.

I have the audio/midi settings correct in both scenarios. There is just no signal going into or any sound coming back from the app.

I had a pc before and was using Asio driver but I noticed on the Mac that option is missing.

I can still select my axe or Arrow as my audio in and out though.
TinFistPony
 
Posts: 3
Joined: Fri Apr 12, 2019 12:57 am

Re: AmpliTube won’t work with Mojave 10.14.4 ??

Postby garfy » Fri Apr 12, 2019 3:13 pm

I think you've probably fallen foul of the default Mojave Security & Privacy settings trying to be helpful :roll:

Go to System Preferences>Security & Privacy and under the Privacy tab you should see Microphone in the left-hand column. Click on that and then select which apps you want to have access to the microphone. Although it is labelled slightly counter-intuitively, this should allow audio to pass from your interface into whatever apps you select. You'll need to do this when you install a DAW and any other standalone audio apps.

Hope that sorts out the issue - let us know if it does.

FYI - ASIO is Windows only, so you won't see that on a Mac.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
Moderator
 
Posts: 2133
Joined: Thu Oct 20, 2011 6:09 pm
Location: Comfy chair, UK

Re: AmpliTube won’t work with Mojave 10.14.4 ??

Postby TinFistPony » Fri Apr 12, 2019 3:20 pm

I already did that with no luck :(

I saw that from an earlier post on here.


I have submitted a ticket with IK to hopefully sort this out

Thank you for your help :)
TinFistPony
 
Posts: 3
Joined: Fri Apr 12, 2019 12:57 am

Re: AmpliTube won’t work with Mojave 10.14.4 ??

Postby garfy » Fri Apr 12, 2019 3:30 pm

Sorry, I thought that was going to be an easy fix. :cry:

I'm guessing you've already tried re-booting.

Ok, well working with official support will definitely be your best way to a solution. They endeavour to reply to tickets within 1-2 working days.

If you can, please post back when you have fixed the problem letting us know what it was - this could be really helpful for future users.

Good luck.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
Moderator
 
Posts: 2133
Joined: Thu Oct 20, 2011 6:09 pm
Location: Comfy chair, UK

Re: AmpliTube won’t work with Mojave 10.14.4 ??

Postby Blistery18 » Sat Apr 13, 2019 1:08 am

I have a 2018 MacBook pro and recently updated to Mojave 10.14.4.Since I always use a DAW, I just checked Amp4 as a standalone and it worked with no issues.

I use my Yamaha THR10 amp as my audio interface and set the MIDI Input settings in Amp4 to DI1 and DI2.

I am very new to this so I don't know what the UAD Arrow is, however have you tried just using one interface?
Blistery18
 
Posts: 8
Joined: Mon Sep 10, 2018 10:38 pm

Re: AmpliTube won’t work with Mojave 10.14.4 ??

Postby Philleken » Tue Oct 15, 2019 11:06 am

Hello,

I have the same problem as the original poster.
Can you tell how you resolved this problem?

Phil.
Philleken
 
Posts: 3
Joined: Wed Oct 09, 2019 3:59 pm

Re: AmpliTube won’t work with Mojave 10.14.4 ??

Postby DarkStar » Tue Oct 15, 2019 11:57 am

Hello Philleken and welcome to the forum.

I am sorry to hear about the problems you are running into.

As this is primarily a user to user forum, someone-else may chime in. Meanwhile, the best thing to do is raise a Support Ticket, here for some one to one help (US (East Coast) Business hours, generally).

Please remember that similar symptoms do not mean the same problem or solution.
----------------
DarkStar ... interesting, if true.
Inspired by ...
User avatar
DarkStar
Hero Of The Week (Moderator)
 
Posts: 8668
Joined: Fri Dec 17, 2010 5:42 pm
Location: Surrey, UK

Re: AmpliTube won’t work with Mojave 10.14.4 ??

Postby Ryan_IK » Wed Oct 16, 2019 11:02 pm

Philleken wrote:Hello,

I have the same problem as the original poster.
Can you tell how you resolved this problem?

Phil.

Check out the FAQ below. I know it was mentioned earlier, but just in case anyone missed it!

Why can't I hear or see audio input in my software after the macOS 10.14 update?

If this doesn't help, like Darkstar said, you should go to support. They can help, they got the OP working.

TinFistPony wrote:I already did that with no luck :(

I saw that from an earlier post on here.


I have submitted a ticket with IK to hopefully sort this out

Thank you for your help :)

I just saw that your ticket was resolved! Glad you're back to making music.
IK Multimedia. Musicians First.
YouTube - Facebook - Twitter
Need help? Our support team will be happy to help and can be reached at this link.
Ryan_IK
Senpai
 
Posts: 1452
Joined: Mon Mar 30, 2015 4:20 pm

Re: AmpliTube won’t work with Mojave 10.14.4 ??

Postby Philleken » Thu Oct 17, 2019 8:39 am

Thanks Ryan_ik,
that did the trick.

Phil.
Philleken
 
Posts: 3
Joined: Wed Oct 09, 2019 3:59 pm

Re: AmpliTube won’t work with Mojave 10.14.4 ??

Postby DarkStar » Thu Oct 17, 2019 8:44 am

Good Oh. When I posted above I thought that you had already tried the suggestion posted by garfy.

All's well that ends well.

As this thread has been resolved for the posters it will be marked as such and locked to keep the forum tidy.
  • If you are one of the posters and wish to add a comment please ask a Moderator to unlock the thread.
  • If you are reading this thread because you are having similar issues or have questions of a related nature, please feel free to start a new topic.
  • Remember that similar symptoms do not mean the same problem or solution.
----------------
DarkStar ... interesting, if true.
Inspired by ...
User avatar
DarkStar
Hero Of The Week (Moderator)
 
Posts: 8668
Joined: Fri Dec 17, 2010 5:42 pm
Location: Surrey, UK


Return to AmpliTube Guitar Amp & FX modeling