installation unable to continue installing after extraction

[fgarcia1986]

Everytime i try to install amplitube 4 or any ad ons, once the files have been fully extracted, i get an access denied in the "My Documents" folder, i have installed it by ignoring all the errors, and replacing the amplitube folder with one given by tech support, but i am still unable to access presets and other things.

[Peter_IK]

Did you reply to your ticket to let IK Support know that their suggestion didn't work in your case?

[fgarcia1986]

yes sir, but i recently bought the irig ua for compatibility on my android, and once i tried to install the bonus products on my computer it was the same problem.

it says "An error occurred while trying to create a file in the destination directory: access is denied"

which is in the "\documents\ik multimedia\amplitube4\presets"

[DarkStar]

I suggest that you reply to your Support Ticket with the new information so that Support can continue to help you out.

[jylppy999]

I have the same problem. Did you sort it out?

[fgonza14]

I have the same problem. I guess the solution is kept a secret by IK.

[DarkStar]

That is not correct.

Please contact Technical Support and they will help you resolve the problem.

Check the FAQs, via here. If they do not resolve the issue, there is a link at the top of the Search FAQs page to the Technical Support form, for some one to one investigation and help. Response time is usually within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

And, to help others who run into a similar problem, please let us know what you did to resolve the problem. Please do not quote directly any correspondence from Support, as that may apply only to your particular circumstances and may lead others down the wrong track.