Split topic: Log in issue.

[Peter_IK]

I have the same issue. Any chance someone could sticky the solution?

Contacting IK Support would be best if you have technical issues.

[C3dric.Vanlabeke]

I just tried the ToneX software for the first time after purchasing the pedal. Accounts created, reauthorized, latest software, ... same dang message. 103: Please verify that you have created a valid ToneNET account.

I contacted them, but even that was "hard". When you click on support, you are being sent to FAQs, and no real clear means to raise a product case. I would expect that customers who bought a product have a means to contact support different than the outside community for their questions.

Overall, a bit of a disappointing experience as a new customer to be honest.

[C3dric.Vanlabeke]

Well... it now works... and the solution is probably one of these two:

- someone picked it up right away and did some twiddling in the backend
or
- it's the stop all apps (Tonex, AmpliTube, IK Product Manager), start Product Manager, reauthorize Tonex + AmpliTube, stop Product Manager, Start either of the two others, and click on the ToneNet icon... and be connected.