Serial Number

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Serial Number

Postby tyober » Fri Feb 28, 2020 12:41 pm

Hello,

I bought the UNO Synth second hand and want to update the firmware.
I tried the number at the device but it is not working.
Where can I found the serial number?

Thank you,
Stefan
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Re: Serial Number

Postby Peter_IK » Fri Feb 28, 2020 4:43 pm

The serial number is on a card in the box. Please contact IK Support at http://www.ikmultimedia.com/contact-support for more assistance with hardware transfers, and you may want to reach out to the seller to see if they can provide the original serial number from that card. Thank you.
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Re: Serial Number

Postby tyober » Sat Feb 29, 2020 4:29 am

Thank you for your reply.

I tried to contact the customer support, but you need a serial number for that :D

So, now I contacted the sales support.
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Re: Serial Number

Postby Peter_IK » Mon Mar 02, 2020 10:43 pm

tyober wrote:Thank you for your reply.

I tried to contact the customer support, but you need a serial number for that :D

So, now I contacted the sales support.

You do not need a serial number, you can click the icon next to any field for more guidance and in case of the serial number field it gives suggestions as to what to type in there if you do not have one.
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Re: Serial Number

Postby CaptAdventure » Thu Apr 30, 2020 4:49 pm

I also did not have registration card in the box and no way to find serial number to register product. The serial number needs to be on the device like any other electronic device. That as much for security also as how else can you track a stolen device?
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