UNO Synth Editor MIDI Output Crashes

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UNO Synth Editor MIDI Output Crashes

Postby Rui Seixas Monteiro » Sat Jun 29, 2019 3:00 pm

Hi,

I'm unable to select a MIDI Output device on UNO Synth Editor, it doesn't show correctly other devices, showing only the MIDI word, and it freezes/crashes when I try any of those "MIDI" devices!

Image

My software version is the 1.1.0 9E06

Why is this happening?

Thansk
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Re: UNO Synth Editor MIDI Output Crashes

Postby mungewell » Sun Jun 30, 2019 3:15 am

The fact that the name is just 'MIDI' make me think that this is similar to the bug I posted a few weeks ago:
viewtopic.php?f=43&t=21457
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Re: UNO Synth Editor MIDI Output Crashes

Postby Ryan_IK » Thu Jul 04, 2019 5:28 pm

Hello Rui Sexias Monteiro,

Thanks for your post. Sorry to hear of your troubles.

Make sure both your UNO Synth firmware and UNO Synth Editor are up to date with the latest versions. The editor can be found in your User Area -> My Products section of your IK Multimedia account (https://www.ikmultimedia.com/userarea/my-products/). Once updated, make sure no other programs are accessing your MIDI devices, and launch the UNO Synth Editor stand alone. Check to see if this helps.

If you are using a MIDI interface with your UNO Synth, make sure this device's drivers are installed to allow your computer to recognize the device properly.

In the meantime, please contact our support team. While the forums are a great place for users to communicate, technical support is best handled by our team. Use the link below to reach out and send me a PM with your ticket information.

https://www.ikmultimedia.com/contact-support/
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Need help? Our support team will be happy to help and can be reached at this link.
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