The UNO DRUM LED freezes.

by **omiomix** » Wed Jun 05, 2019 4:20 pm

The product has already arrived,
While playing, many LED lights up suddenly,
It freezes with the LED on.

by **Peter_IK** » Wed Jun 05, 2019 4:33 pm

Sorry to hear you are having a problem. Please make sure you are either connected to a power source or using fresh batteries. After that, I'd suggest the brand new 1.1.4 firmware update but with your LED behaving oddly I'd suggest consulting IK Support directly before doing so. They would have more input on how to resolve your issue. They can be reached at http://www.ikmultimedia.com/contact-support

Thank you.

by **omiomix** » Wed Jun 05, 2019 6:01 pm

The battery uses a new one.
Where is the DRUM firmware?

by **Peter_IK** » Wed Jun 05, 2019 6:30 pm

omiomix wrote:The battery uses a new one.
Where is the DRUM firmware?

Ah sorry my bad, I misread I didn't realize you had UNO Drum in hand, I read UNO Synth

Please work with support directly and they'll assist you.

by **omiomix** » Fri Jun 07, 2019 5:43 am

I contacted the support person.
Support seems to be available in Japanese,
I am happy
Thank you.

by **albertpauw** » Fri Jun 07, 2019 6:33 am

Would you mind sharing information here?

- Was it a hardware problem (thus you get a replacement)?
- Software problem (was it recognized by IK, fix coming)?
- Operational mistake (probably not, who knows)?

by **Peter_IK** » Fri Jun 07, 2019 4:50 pm

albertpauw wrote:Would you mind sharing information here?

- Was it a hardware problem (thus you get a replacement)?
- Software problem (was it recognized by IK, fix coming)?
- Operational mistake (probably not, who knows)?

A replacement wouldn't happen instantly like that so it was likely in need of a reset of some sort. Are you having this issue? If so, please let support know. Thanks!

by **albertpauw** » Fri Jun 07, 2019 8:00 pm

Peter_IK wrote:
albertpauw wrote:Would you mind sharing information here?

- Was it a hardware problem (thus you get a replacement)?
- Software problem (was it recognized by IK, fix coming)?
- Operational mistake (probably not, who knows)?

A replacement wouldn't happen instantly like that so it was likely in need of a reset of some sort. Are you having this issue? If so, please let support know. Thanks!

Hi Peter,

No, I was just curious what the problem was (occupational hazzard, I'm a system administrator)

The UNO DRUM LED freezes.

The UNO DRUM LED freezes.

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