MTM randomly cuts out? blinking white light?

[Ott0mation]

Been running these for a couple weeks, though this has been happening since the start.
I go hours, days, with out issue... but randomly one or the other of them will just stop making sound, then the white light will blink a few times, then resume.
Seems to have no connection to playback volume, will do this watching podcasts or music vids.

Thoughts? Suggestions?

[Huddy_IK]

Please first make sure that you are updated to the latest Firmware. This can be done via your IK Product Manager by clicking on the 'Hardware' tab and locating iLoud MTM. Click the 'Drivers' tab and download the Firmware Updater v.1.1.5.

If this does not help, please reach out to the Support team:
https://www.ikmultimedia.com/contact-support/

[Ott0mation]

Please first make sure that you are updated to the latest Firmware.

I've been trying that today, I've tried several cords, USB ports, and both of my MTM's.
Nether are being detected as connected to my PC. Any suggestions?

Thanks!

[Huddy_IK]

Thanks for checking on this.

Please reach out to the Support team here and they can further assist in diagnosis and an exchange if viable: https://www.ikmultimedia.com/contact-support/

[mohragk]

I'm having the same issue and updating the firmware does not help.

Is there another patch or debug routine one can follow? Like a debugger than can detect flaws in the monitor? Seems reasonable to create such a tool for a 400 dollar speaker.

[Huddy_IK]

I'm having the same issue and updating the firmware does not help.

Is there another patch or debug routine one can follow? Like a debugger than can detect flaws in the monitor? Seems reasonable to create such a tool for a 400 dollar speaker.

Please contact the Support team here for assistance as well. The team can help to diagnose the issue and provide a resolution.

https://www.ikmultimedia.com/contact-support/

[mohragk]

I'm having the same issue and updating the firmware does not help.

Is there another patch or debug routine one can follow? Like a debugger than can detect flaws in the monitor? Seems reasonable to create such a tool for a 400 dollar speaker.

Please contact the Support team here for assistance as well. The team can help to diagnose the issue and provide a resolution.

https://www.ikmultimedia.com/contact-support/

Why not, you know, post a solution so others who have this issue can solve it? It's very inefficient to go through some support process if multiple people have the same issue.

[Huddy_IK]

I'm having the same issue and updating the firmware does not help.

Is there another patch or debug routine one can follow? Like a debugger than can detect flaws in the monitor? Seems reasonable to create such a tool for a 400 dollar speaker.

Please contact the Support team here for assistance as well. The team can help to diagnose the issue and provide a resolution.

https://www.ikmultimedia.com/contact-support/

Why not, you know, post a solution so others who have this issue can solve it? It's very inefficient to go through some support process if multiple people have the same issue.

Thanks for your suggestion.

Many cases can be different even with similar surface levels reporting of an issue, which is why its best to communicate with support one-on-one to narrow down any factors and get the proper assistance needed.

I did provide the suggestion of updating the firmware which may help in cases like this. If not, the next best step is to let support assist and setup an exchange if need be.

[BramLoosveld1]

I have the same exact problem, can someone help? I have no clue on how to contact support, https://www.ikmultimedia.com/contact-support/ only shows me some useless FAQ. Annoying.

[Peter_IK]

I have the same exact problem, can someone help? I have no clue on how to contact support, https://www.ikmultimedia.com/contact-support/ only shows me some useless FAQ. Annoying.

A) FAQ isn't useless as that resolves a large percentage of issues so people don't end up waiting for a rep to tell them the same thing.

B) Once you search the FAQ and if you don't find your answer you'll see a button/link to open a ticket.

It also says this on the top of the page you linked:

Before contacting the Support team, please review your product's User Manual or review the FAQs below as there is a chance that your issue has been addressed already and can be quickly resolved.

[elektronnn]

Any clue how to fix that? Have same problem.

[Peter_IK]

Any clue how to fix that? Have same problem.

Yes, you should also open a support ticket please. Thank you.