Iloud MTM Speaker Issues

Discussion about IK monitors and speakers like iLoud Micro Monitor and iLoud

Iloud MTM Speaker Issues

Postby topherfrancis » Fri Jul 31, 2020 1:25 pm

Hello everyone, I contacted support Tuesday but haven't heard anything back and I have people coming into my small studio to record this weekend. I ordered 2 MTM ILoud speakers and received them Tuesday - one works fine the other once turned on holds a steady red light (even with NOTHING plugged in) then flashes white 4 times and seems to restart itself. This happens several times every minute. Any help would really be appreciated - for as much as these cost I was hoping to hear from support within at least a couple of days :(
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Re: Iloud MTM Speaker Issues

Postby Peter_IK » Fri Jul 31, 2020 4:28 pm

You can try to reset the calibration using the steps in the manual but I'm not sure that would work. IK Support does strive to answer within 1-2 business days usually but there is still a very high volume of tickets so there have been delays. This is likely a problem that they will have to assist with directly.
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Re: Iloud MTM Speaker Issues

Postby topherfrancis » Fri Jul 31, 2020 4:44 pm

Thank you Peter! I've done a factory reset (also when the unit resets itself every few minutes it clears all the custom settings from the back and the calibration itself). I appreciate your response and look forward to hearing from support.

Thank you again!
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Re: Iloud MTM Speaker Issues

Postby Peter_IK » Mon Aug 03, 2020 6:18 pm

Happy to help. Please let me know if there is anything else I can help with.
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Re: Iloud MTM Speaker Issues

Postby topherfrancis » Mon Aug 03, 2020 6:30 pm

Just to follow-up, support contacted me and they were great. They are shipping me a replacement speaker and sending a pre-paid shipping label for the return once I receive the new speaker. That is fantastic - instead of waiting for me to ship the broken speaker, and then shipping a replacement they took my needs into consideration and worked with me. Excellent service - thank you guys!
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