iLoud Micro Monitor Link Cable misaligned

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iLoud Micro Monitor Link Cable misaligned

Postby spotchious » Sat Sep 05, 2020 10:47 pm

Hi,

I just received these cute little monitors but was sad to discover the link cable doesn't fit in one of the speakers. It appears it's an issue with the cable -- one of the ends has casing that isn't aligned with the male parts. I was hoping to fix the cable but unfortunately broke one of the tips in the process. I've included a photo below. Is there a way to have a new one sent to replace the defective cable?

Thanks

Image
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Re: iLoud Micro Monitor Link Cable misaligned

Postby DarkStar » Sun Sep 06, 2020 5:46 pm

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Re: iLoud Micro Monitor Link Cable misaligned

Postby spotchious » Sun Sep 06, 2020 6:26 pm

I ran through those steps again. I know they changed their process recently due to COVID. I missed the email address (orders.us@ikmultimedia.com) the first time. I sent them an email with this information.

Thanks for the reply. I'll share the outcome once they get back with me.
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