Instrument download failed -4

[Alemao123]

Comprei o aplicativo e não estou conseguindo fazer o download da expansão. Inicialmente instalei o aplicativo no tablet e deu certo, porém como o som ficou ruim instalei no celular, o som ficou bom,porém não consigo baixar a extensão. Preciso de ajuda.

[tol]

Estou com o mesmo problema e a IK
não responde

[Peter_IK]

Estou com o mesmo problema e a IK
não responde

Please reply to the email confirmation you received with your ticket number if you have been waiting for a long time. Typically the team answers within 1-2 business days (M-F 10AM-7PM Eastern Time) but sometimes there is a higher ticket volume. If you reply asking for a status the team will be able to look at your ticket.

[lnpcpv]

Hi there, I experienced the same error msg when I tried to re-download and activate my jazz piano sample on my new android phone. Certainly, I need assistance.

[Peter_IK]

Hi there, I experienced the same error msg when I tried to re-download and activate my jazz piano sample on my new android phone. Certainly, I need assistance.

Sorry to hear you are having a problem. I'm not sure what would cause this but the IK Support team would be happy to provide direct and official technical support to help resolve your issue. They can be reached at http://www.ikmultimedia.com/contact-support

Thank you.