macOS Big Sur statement

[frothed]

I recently purchased an iMac 5 with Big Sur. I already had Sampletank CS and purchased the upgrade to MAX. After installing the upgrade I installed the instruments,no problem, but when I went to install the sounds, big problem. 1st, the download went extremely slow, 7hrs and only about 15% done before I got a java script error that stopped me in my tracks. Now as soon as I try to complete the process I get that error. Is there a fix for this or should uninstall the upgrade and re-install, and if re-installing is the answer, is there a button for that. I have to be upfront that i used pc's for 25yrs and this is my first foray into Macs so I'm sure u can understand how frustrating this is. Thanks in advance for any assistance

[supanorton]

I recently purchased an iMac 5 with Big Sur. I already had Sampletank CS and purchased the upgrade to MAX. After installing the upgrade I installed the instruments,no problem, but when I went to install the sounds, big problem. 1st, the download went extremely slow, 7hrs and only about 15% done before I got a java script error that stopped me in my tracks. Now as soon as I try to complete the process I get that error. Is there a fix for this or should uninstall the upgrade and re-install, and if re-installing is the answer, is there a button for that. I have to be upfront that i used pc's for 25yrs and this is my first foray into Macs so I'm sure u can understand how frustrating this is. Thanks in advance for any assistance

The download process can be daunting and there are specific ways to install the SampleTank stuff. I contacted support and they were very helpful. Everything's working well for me.

Contact support. They will help you.

[KEISER56]

Have amplitube 4 max and amplitube 5,nothing works now since update.

[supanorton]

Have amplitube 4 max and amplitube 5,nothing works now since update.

When you say "nothing works", what do you mean? What happens?

[khanB]

I'm on macOS Big Sur 11.2 and IK Multimedia Product manager doesn't seem to work on it. Can't install anything from the Product manager - hopefully it will get fixed soon. I just bought Total Studio 2 Max and I can't wait to use MODO Bass, Syntronik and AmpliTube, and everything included!

[supanorton]

Do you have the latest version of the product manager? I’m on Big Sur and have used the product manager twice in the last week or so.

[khanB]

Yes, just downloaded IK Product manager yesterday (ik_product_manager_1.0.2). Could be that I also updated to Big Sur 11.2 yesterday too. Who knows?

[supanorton]

Do you have one of the new M1 Macs? I'm pretty sure those are incompatible right now. If you haven't, contact support.

[khanB]

No, intel i7. Yes, I've got a Support Ticket opened. Just waiting to hear back. Thanks!

[khanB]

Anybody, using IK Product Manager in Big Sur 11.2?

[johnjanny]

Apple Releases macOS 11 Big Sur

Our recommendation for IK software and hardware users

Apple is releasing their new operating system macOS 11 (Big Sur) this month on November 12th.

To ensure that your IK Multimedia software and hardware products work as intended, we strongly recommend waiting to update until we have confirmed compatibility.

Preliminary tests using the macOS 11 (Big Sur) beta, suggest you may encounter compatibility issues, which are being validated with the official release of Big Sur now. For more specific information, please check back here if you have any concerns with your IK Multimedia products. We will continue to post any compatibility issues - and planned fixes if required - here and will update the Yowa for pc as appropriate.

Please be aware that your Mac may try to update itself automatically. To prevent this, please uncheck the "Install macOS updates" option located in your System Preferences > Software Update > "Advanced...".

Thank you for your patience.

Your IK Multimedia Team.

That is an issue on Big Sur only and part of the reason the statement above requests that you do not update

[hnobel83@gmail.com]

Anybody, using IK Product Manager in Big Sur 11.2?

I am.
I'm on 11.2.1, and none of my registered IK Multimedia software works atm.
I guess we'll just have to wait.

[sightings]

Is there open source firmware available for Big Sur somewhere for those of us who had already updated?

[khanB]

I don't know if this helps anybody (It did for me! and I'm on Big Sur 11.2) - I was able to download and install MODO Bass, Amplitube, Syntronik, etc. without using IK Product manager (thankfully, I was able to authorize my products with Authorization Manager before). ...Anyway, the individual downloads are under: >userarea>my-products, then press 'Pass Releases'. Thanks to IK Support for that tip!

[hnobel83@gmail.com]

I don't know if this helps anybody (It did for me! and I'm on Big Sur 11.2) - I was able to download and install MODO Bass, Amplitube, Syntronik, etc. without using IK Product manager (thankfully, I was able to authorize my products with Authorization Manager before). ...Anyway, the individual downloads are under: >userarea>my-products, then press 'Pass Releases'. Thanks to IK Support for that tip!

Cool! I'll try that out. Thanx, man!