K Product Manager download not working!

[taklamakan]

See my previous post. Right click on the application, run as administrator and try again

[velobecker]

running as an administrator doesn't work for me. nothing happens when i click "Install". already tried 2 locations.

[Peter_IK]

I'm having the same issue. I downloaded the product manager yesterday. In attempting to download any of the free products, it just says, "0%" and does nothing. I left it running for about an hour and still... nothing.

If the suggestions in this thread haven't resolved your issue please open a ticket with IK Support at https://www.ikmultimedia.com/contact-support/ if you haven't already done so.

[MrDudeX89]

Same problem

I had the IK Multimedia and AmpliTube 5 Max already installed but very old version (2 years i think).

I tried to start IK Multimedia and got many many errors so i deinstalled all programs (IK Multimedia and AmbliTube 5 Max).

And now nothing is working....

I also tried starting IK Multimedia as Admin but still the same problem of now downloading...

[Raphaelsagot1]

ouvrir le module de telechargement en mode administrateur a permis de telecharger à nouveau merci

[stockpups]

I had similar problems.

1) My fix for installing/updating IK Product Manager was to delete it (the app in Applications, the folder in User>Documents, and the folder in Library>Application Support). Empty trash. Reboot Mac. Download the new manager from IK website and reinstall.

2) Then I had a problem updating AmpliTube within the manager. The fix for that was to ADD the IK Product Manager folder BACK into my Documents (because i deleted that folder in step 1). This seems really weird, because you're installing Amplitube into the Product Manager folder, but...it works. The manager updated Ampltube but stalled on "Lauching Setup..." Nothing was happening for 5 minutes, so I double-clicked the .dmg file in the IK Product Manager folder, figuring I would try to re-install it. But it brought up the previous Installation window and said successfully installed. Then everything updated and worked fine.

[andresrvp89]

Hello,

I am experiencing a similar problem. Even for me after clicking on "install" nothing happens. I noticed a folder was created in my explorer but if I try to close the product manager it tells me that a download is in progress, although I do not see any progress bar. I would appreciate some tech support.

[Peter_IK]

Hello,

I am experiencing a similar problem. Even for me after clicking on "install" nothing happens. I noticed a folder was created in my explorer but if I try to close the product manager it tells me that a download is in progress, although I do not see any progress bar. I would appreciate some tech support.

This forum is not a tech support forum so please open a ticket with IK Support and they will assist you via https://www.ikmultimedia.com/contact-support/sw Thank you.

[tiagofusco]

Hello, You need to run IK product Manager in Administrator mode (right click and run as admin) I hope this helps you

Solved for as well! Thanks!

[lagerstrom]

The same here. IK Product Manager is slow, unclear and even worse, it doesn't offer a transparent way for uninstalling. It regularly just hangs...........'Please wait' is a popular expression. Also the download speeds are extremely slooooooooooow, when I have the fastest possible internet connection. Would it be better to just remove the whole product manager and all it has installed by brute force and then just install everything with their separate installers? I'm on OS Sonoma

[tiagofusco]

The same here. IK Product Manager is slow, unclear and even worse, it doesn't offer a transparent way for uninstalling. It regularly just hangs...........'Please wait' is a popular expression. Also the download speeds are extremely slooooooooooow, when I have the fastest possible internet connection. Would it be better to just remove the whole product manager and all it has installed by brute force and then just install everything with their separate installers? I'm on OS Sonoma

hi, try to open the IK Download manager by clicking with the right mouse's button, and run as administrator. After that, start the download again.
It only worked for me after I did this. Good Luck!