[mod redacted] nobody answers

[eisraum]

[Mod redacted: please refrain from using that language on this forum.]

[garfy]

Hello eisraum and welcome to the forum.

As this is your first post, I will give you the right to reply. However, please review the Rules of the forum and also this post regarding what to do if you feel your support ticket has not been dealt with as you would like.

As you have given no detail at all in your original post as to what your issues are it is difficult to respond. Please feel free to reply to this post, but using civil language, and we will try our best to help or advise.

[eisraum]

my account = eisraum
email adress = maurice-reuter@gmx.de

i cant transfer a plugin because " i reached the limit "

please reset this

man im very angry now

i have dozen of problmes because of that , and nobody answers

[eisraum]

hello ?

[garfy]

Hello eisraum

I'll outline in bullet points what you should have come to realise if you'd have read the links I provided:

1) This is not a direct line or instant chat facility with IK Official Technical Support. This is a user-to-user forum.
2) If you have not already opened a ticket with Support about your issues, you will need to do that.
3) If you have opened a ticket and feel that it has not been resolved, you can reply to that email ticket asking for further assistance. This will bump Support.
4) If you have opened a ticket and also post here for assistance, you need to include your ticket number.

However, in the case of (what I can guess about your issues) moderators of this forum cannot access your account to see what is going on, only Official Support can do that. If you have not already opened a ticket with them, you can do so by following this link.

[eisraum]

so then thanks for nothing



a wonderfull company isnt it ?

so have a nice day
good sleep

[garfy]

I suspect you're just intent on poking a bear eisraum.

I have given you all the information required to move forward with your problem, but you seem to not care about it. Your only way forward is to contact IK Support if you haven't done so already, which I suspect you haven't.

a wonderfull company isnt it ?

I'm not entirely sure I know what you mean by this, but I have no affiliation with IK Multimedia, other than to be a moderator on the forum and to use their products.

And, yes, thank you. I will have a nice day. You too.

I'll lock this thread now.