How do I reach out to admin?

General talk about music creation and production, or anything that doesn’t fit into the other categories

How do I reach out to admin?

Postby Tryingcake » Thu Aug 27, 2020 10:24 pm

I had to reset my password. No biggie. I used the temp password to get in. However, when I use that exact same password to try to update my password, it tells me it's not correct. How do I fix this or how do I reach out to admin to fix this?

I can't log out! I may not be able to log back in.
Tryingcake
 
Posts: 4
Joined: Thu Aug 27, 2020 10:14 pm

Re: How do I reach out to admin?

Postby DarkStar » Thu Aug 27, 2020 10:47 pm

Please contact Sales/Account Support, via here. You will be able to search the FAQs first, but if they do not resolve your issue, there is a link to a Support form. Sales Support can look at your Account and see what's going on. Response time normally is within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

Administrators and Moderators here cannot access your Account.
----------------
DarkStar ... interesting, if true.
Inspired by ...
User avatar
DarkStar
Hero Of The Week (Moderator)
 
Posts: 8682
Joined: Fri Dec 17, 2010 5:42 pm
Location: Surrey, UK

Re: How do I reach out to admin?

Postby Tryingcake » Thu Aug 27, 2020 10:59 pm

Thank you!! I could not figure it out.
Tryingcake
 
Posts: 4
Joined: Thu Aug 27, 2020 10:14 pm


Return to General Discussions