How do I change my account password?[Resolved]

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How do I change my account password?[Resolved]

Postby XilburQost » Sun Apr 14, 2019 8:46 pm

I'm trying to change my account username, but unfortunately whenever I enter my password in User Control Panel > Edit account settings, I get an error saying the password is incorrect, but the password is correct because it's how I log into the forum. I don't understand.

Unfortunately, I do not see any option for resetting my password. How do I fix this? Thanks.
XilburQost
 
Posts: 10
Joined: Wed Jun 06, 2018 7:59 pm

Re: How do I change my account password?

Postby garfy » Mon Apr 15, 2019 9:11 am

If you're having problems with your user account, I suggest putting a ticket into official support would be the first thing to do https://www.ikmultimedia.com/contact-support/mi/

Unfortunately, this is not something that the mods on the forum can help with.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.13.6
Logic 10.4.5 Reason 8.3
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
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Re: How do I change my account password?

Postby XilburQost » Mon Apr 15, 2019 6:16 pm

Thank you once again for the help, garfy. :)

Not easy to figure out where to get help for this forum. The link you gave me wants a bunch of annoying product info. I finally submitted my question here:

https://www.ikmultimedia.com/contact-us/
XilburQost
 
Posts: 10
Joined: Wed Jun 06, 2018 7:59 pm

Re: How do I change my account password?

Postby XilburQost » Tue Apr 16, 2019 1:03 pm

IK Multimedia responded promptly and all is good with the world. :)
XilburQost
 
Posts: 10
Joined: Wed Jun 06, 2018 7:59 pm

Re: How do I change my account password?

Postby garfy » Tue Apr 16, 2019 1:05 pm

Good news!





As this post is resolved for the user it will be marked as such and locked to keep the forum tidy. If you are reading this thread because you are having similar issues or have questions of a related nature, please feel free to start a new topic.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.13.6
Logic 10.4.5 Reason 8.3
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
Moderator
 
Posts: 784
Joined: Thu Oct 20, 2011 6:09 pm
Location: Comfy chair, UK


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