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Contacting IK Urgently [Resolved]

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Contacting IK Urgently [Resolved]

Postby martin.still » Tue Feb 05, 2019 10:33 am

I just placed an online order for a crossgrade to Sampletank 4 MAX (or so I intended) but I inadvertantly selected the wrong product and ordered Sampletank MAX crossgrade so assume I will get a previous version (I am already a version 3 user).
How can I contact IK urgently to change my order? The online form implies that it may take a few days to get a reply and I want to correct my mistake before the order is shipped.
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Re: Contacting IK Urgently

Postby DarkStar » Tue Feb 05, 2019 11:40 am

Use the Contact forum right now and explain what has happened.
https://www.ikmultimedia.com/contact-support/contact-us/

There are phone numbers for Italy and the US at the bottom of that page - it might be worth trying them.

You mentioned "before the order is shipped" so it sounds like you ordered a USB drive edition. If so, they may well be able to stop it and sort you out.
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Re: Contacting IK Urgently

Postby martin.still » Tue Feb 05, 2019 2:21 pm

Thank you for the response, all sorted now. They actually got back to me straight away and are cancelling my order so I can make a new order for the correct version this time.
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Re: Contacting IK Urgently

Postby DarkStar » Tue Feb 05, 2019 3:20 pm

Good oh! :)
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