What to do when support doesn't answer?

[alecarbono]

Hi guys I hope you are well I ask you if anyone has had the same problem.

It's been a week and still no response from support about a problem I'm having with my speakers

They usually take a long time to respond, does anyone know of a more effective way for me to communicate with them?

[Peter_IK]

These guidelines have advice about your situation: https://cgi.ikmultimedia.com/ikforum/vi ... 10&t=19505

Basically you'd need to send your ticket number for escalation.

[alecarbono]

These guidelines have advice about your situation: https://cgi.ikmultimedia.com/ikforum/vi ... 10&t=19505

Basically you'd need to send your ticket number for escalation.

Thank you very much Pete
Since I wrote them today, I'll wait the 24 to 48 hrs but the only thing that I still see odd, and probably it's bc of me... I'm missing is the ticket number, after I sent the message to contact with support, I didn't see the number of the ticket on the final screen after sending the message with the details of my situation

Should I send it again after the 24 to 48hrs, and check the screen to note the ticket?

Thanks in advance for your time and your patience

[Peter_IK]

For a technical inquiry you should receive an email with a ticket number. Please make sure you check your junk/spam folders too. Thanks!