Lurrsen Mastering Console AAC 320 kbps export issue iOS 14

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Lurrsen Mastering Console AAC 320 kbps export issue iOS 14

Postby Janosax » Wed Jan 06, 2021 11:05 pm

Hi,

There is a big issue with Lurrsen Mastering Console : export AAC 320 kbps is not available for anymore it’s greyed, only 128 kbps is available. This is with basic IAP (no HD IAP), iOS 14.3 iPhone 7 Plus and iPhone SE 2016. Worked perfectly on iOS 13.

Can you fix it ?

Best regards
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Re: Lurrsen Mastering Console AAC 320 kbps export issue iOS

Postby Peter_IK » Wed Jan 06, 2021 11:31 pm

Sorry to hear you are having trouble. This is not something the forum users, moderators, or admins can fix. But the IK Support team can assist you directly with your issue via http://www.ikmultimedia.com/contact-support

Thank you
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Re: Lurrsen Mastering Console AAC 320 kbps export issue iOS

Postby Janosax » Mon Jan 11, 2021 5:20 pm

Hi,

I’ve used the support contact form the same day I’ve posted here, it was 6 days ago but no answers yet.

Can you transmit the issue for me to the support team?

Thanks in advance.
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Re: Lurrsen Mastering Console AAC 320 kbps export issue iOS

Postby Peter_IK » Mon Jan 11, 2021 8:34 pm

What is your ticket number?
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Re: Lurrsen Mastering Console AAC 320 kbps export issue iOS

Postby Janosax » Mon Jan 11, 2021 10:44 pm

I never received any confirmation mail, so I’ve done it again and also sent a screenshot of the issue. Ticket number is #8424830.

Thanks.
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Re: Lurrsen Mastering Console AAC 320 kbps export issue iOS

Postby dieter_hirsbrunner » Thu Jan 21, 2021 2:21 am

Hello,

I have the exact same issue. I just noticed it today. I’m on iPad OS 14.3

All other options I had in The past seem to still be available.

I just sent in an email to support.

Regards

Dieter
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Re: Lurrsen Mastering Console AAC 320 kbps export issue iOS

Postby Janosax » Thu Jan 21, 2021 8:56 am

Support has replied to my ticket, they will work on a fix/update.
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