Irig Keys io 49 not charging device

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Irig Keys io 49 not charging device

Postby gordongjames » Fri Jan 26, 2018 3:35 pm

My irig keys io 49 won’t charge my iPad, even though I have both batteries and a power supply. It is receiving midi data, so I’m assuming the cable is not the problem. Anyone else having this issue?
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Re: Irig Keys io 49 not charging device

Postby Peter_IK » Wed Jan 31, 2018 7:22 pm

If you are using the IK power supply and your device isn't charging, IK Support can assist you directly and figure out what is happening.
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Re: Irig Keys io 49 not charging device

Postby gordongjames » Wed Jan 31, 2018 7:48 pm

Contacted support on 1/19 and so far no response
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Re: Irig Keys io 49 not charging device

Postby Peter_IK » Wed Jan 31, 2018 8:12 pm

gordongjames wrote:Contacted support on 1/19 and so far no response

That is not the normal experience. What is your ticket number?
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Re: Irig Keys io 49 not charging device

Postby gordongjames » Thu Feb 01, 2018 12:16 am

#876060
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Re: Irig Keys io 49 not charging device

Postby Peter_IK » Thu Feb 01, 2018 1:24 am

Thank you, I’ve let the team know.
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Re: Irig Keys io 49 not charging device

Postby gordongjames » Thu Feb 01, 2018 1:42 am

Thank you so much!
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Re: Irig Keys io 49 not charging device

Postby vincent_n2003 » Tue May 08, 2018 8:52 pm

My IRIG PRO I/O is doing the same thing. Did IK Multimedia repair or send you a new unit? How did this get resolved?
Thanks.
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Re: Irig Keys io 49 not charging device

Postby Peter_IK » Tue May 08, 2018 9:44 pm

vincent_n2003 wrote:My IRIG PRO I/O is doing the same thing. Did IK Multimedia repair or send you a new unit? How did this get resolved?
Thanks.

Please report your issue to IK Support and they will assist you directly. Thank you.
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Re: Irig Keys io 49 not charging device

Postby vincent_n2003 » Mon May 14, 2018 4:06 am

Hello.
I did try to contact technical support. I got an email saying they'd reply in 24 hours, however it's been almost a week and no contact yet.
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Re: Irig Keys io 49 not charging device

Postby Peter_IK » Mon May 14, 2018 4:31 am

vincent_n2003 wrote:Hello.
I did try to contact technical support. I got an email saying they'd reply in 24 hours, however it's been almost a week and no contact yet.

That’s not typical. Please PM your ticket number. Thank you.
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