IRIG for Facebook Live

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IRIG for Facebook Live

Postby francisp65 » Fri Dec 18, 2020 1:32 pm

Hi Guys,

I need some help if anyone can? I have been using my iPhone with an IRIG and it still records perfectly to vides BUT.... It no longer works on Facebook for LIve broadcasts, Facebook is only recording through the built in microphone.

I would really appreciate anyone who could help me.

Thank you

Paul
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Re: IRIG for Facebook Live

Postby barryseelen » Sat Jan 02, 2021 3:15 am

I have the same problem. Help, please!
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Re: IRIG for Facebook Live

Postby Andyparkes71 » Tue Jan 12, 2021 12:01 am

yes same problem and my friends too..... are they working on this ....? I have started a request but no one seems to have an answer..
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Re: IRIG for Facebook Live

Postby MatthewLong » Tue Jan 12, 2021 8:06 pm

Hello

We have a iRig Pro I/O working in conjunction from our church audio board/booth that connects into my iPhone 11 for livestream. Up until recently everything had been working fine doing livestream using audio directly from our audio board.
I suspect it might have something to do with the latest Apple iOS update to my phone? Not certain...

After the latest phone update, it seems that there is a disconnect somewhere to the phone or the phone doesn't recognize the audio once the Facebook Live begins. When the livestream is initiated, the iRig lights up as normal for about 2 seconds, then stops. The iRig Pro I/O still charges the phone when connected even though the audio is seemingly disabled.

We have the IK Media power supply and all official equipment to connect. No third party brands of hardware. Again, everything worked beautifully until a few days ago.

We have two of these same model iRigs...both are doing the same thing when attempting to connect and livestream. This is frustrating!
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Re: IRIG for Facebook Live

Postby Peter_IK » Tue Jan 12, 2021 8:49 pm

I'm sure if you open a ticket with IK Support via http://www.ikmultimedia.com/contact-support they'll be able to assist you and get you all set and up and running.
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Re: IRIG for Facebook Live

Postby Stephen Sookoo » Wed Jan 13, 2021 4:55 pm

I have the same problem. I went and got the IRig HD 2, thinking it was the IRig 2. Same issue with my iPhone 8 and 7th gen iPad. Records fine, but not live.
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Re: IRIG for Facebook Live

Postby Peter_IK » Wed Jan 13, 2021 5:24 pm

Peter_IK wrote:I'm sure if you open a ticket with IK Support via http://www.ikmultimedia.com/contact-support they'll be able to assist you and get you all set and up and running.
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Re: IRIG for Facebook Live

Postby MatthewLong » Thu Jan 14, 2021 5:34 am

Peter_IK wrote:I'm sure if you open a ticket with IK Support via http://www.ikmultimedia.com/contact-support they'll be able to assist you and get you all set and up and running.


Thank you. I have and am waiting to hear back. Does it normally take 2 days to get a response ? Not being rude, just inquiring. I need to get this back up before Sunday!
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Re: IRIG for Facebook Live

Postby Peter_IK » Thu Jan 14, 2021 5:15 pm

The team usually takes around 2 business days unless there's an unexpectedly large number of tickets in the system.
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Re: IRIG for Facebook Live

Postby coatesy » Fri Jan 15, 2021 10:48 am

I have the same issue! Please let me know when you get an answer. I would be grateful.
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Re: IRIG for Facebook Live

Postby coatesy » Fri Jan 15, 2021 11:33 am

Guys, here is a workaround and it works perfectly:

https://www.ikmultimedia.com/news/?id=irr3live

You're welcome :D
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Re: IRIG for Facebook Live

Postby MatthewLong » Fri Jan 15, 2021 5:43 pm

It worked! Thank you, coatesy.
IK Media tech support also emailed me back and there's an alternate fix as well.
Download the free app called Streamlabs. You can connect your FB or social media platform to it and it will work for livestream!
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Re: IRIG for Facebook Live

Postby Morgangv1 » Fri Jan 15, 2021 7:04 pm

francisp65 wrote:Hi Guys,

I need some help if anyone can? I have been using my iPhone with an IRIG and it still records perfectly to vides BUT.... It no longer works on Facebook for LIve broadcasts, Facebook is only recording through the built in microphone.

I would really appreciate anyone who could help me.

Thank you

Paul

I AM HAVING THE SAME ISSUES TOO, please help us! Facebook live will not record with my brand new iRig Pro Duo I/O!!!!!
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Re: IRIG for Facebook Live

Postby Santos75 » Sun Jan 17, 2021 11:00 pm

my iRig Pro Duo work fine whit making a live video but on facebook live the midi stay blue ?
any help please
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Re: IRIG for Facebook Live

Postby Peter_IK » Tue Jan 19, 2021 5:14 pm

It looks like Facebook Live and iOS 14.3 may have some issues, we have reported this to both (as have others since it doesn't happen only with our hardware). We do have a FAQ entry that talks about a potential workaround: https://www.ikmultimedia.com/faq/?id=1403
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