T Racks Max Licence not showing up in Custom Shop

IK Product Manager, Lurssen Mastering Console, CSR (Classik Studio Reverb), and acoustic correction system ARC (Advanced Room Correction) System

T Racks Max Licence not showing up in Custom Shop

Postby MusicJah » Sat Jul 08, 2023 9:42 am

Hello everyone.

I own T Racks 5 and since Yesterday, T Racks 5 Max . This is an independent serial ,
so I have both T Racks 5 + T Racks 5 Max licenses

I See it is registered in my Ik Multimedia Account on the Ik homepage-Account

I also activated it via Authorization Manager.

However in Custom shop I see I own only 39 T Racks Modules which lets me conclude
that 5 MAX which has 53 modules is not registered there.

"Redeem Purchases" does not make a difference.
When I for example throw a Tape plugin in a session I get in a nutshell that
"This model has not been activated ....bla bla bla would you like to purchase?"

If I press yes I land in the Custom shop where I can buy it for 100 credits. Only problem is I own it........already

Can anyone help me out?

I am on Mac Ventura
MusicJah
 
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Joined: Fri Jan 13, 2017 12:53 am

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