Can't Log In

[edwardballard76]

Just downloaded the product manager, put in my Username and Password, and nothing. I even tried to reset my password with the e-mail on file just incase I forgot which password it was in the 24 hours since I logged in online. Nothing. So now I just upgraded my suite but I can't do anything because I can't use your product manager. Please rectify immediately.

[garfy]

Hello coolguy4179 and welcome to the forums.

Sorry to hear you're having these problems. Unfortunately, this is not a forum for direct tech support with IKM and us moderators do not have access to your account details.

You best bet would be to look through the FAQs to see if there is some help for the Product Manager. https://www.ikmultimedia.com/contact-su ... ck=QUICKSW

If these do not resolve the issue, there is a link to the Technical Support form, for direct help from Official IK Support. They endeavour to reply within 2 working days, but obviously considering the current situation things may take longer than usual.

And, to help others who run into a similar problem, please let us know what you did to resolve the issues, but without directly quoting any correspondence from official support.

[webteacher]

I am having the exact same problem. Did you find a solution?

Sent support a mail... but as things are in these times.... waiting and waiting for reply.

[hassanova]

i cant login to product manager, i havent had the problem before.

[colinmortimore61@gmail.co]

I'm having this issue. I can log into my account but when I try to log into the Product Manager it tells me I've entered the incorrect details. I've tried re-setting my password in the web site but still no luck. I'm wanting to spend money so I hope they get this sorted out quickly.

Did anyone find a solution??

[Peter_IK]

I'm having this issue. I can log into my account but when I try to log into the Product Manager it tells me I've entered the incorrect details. I've tried re-setting my password in the web site but still no luck. I'm wanting to spend money so I hope they get this sorted out quickly.

Did anyone find a solution??

You would need to contact IK Support as no users, moderators, nor admins will have the proper access to troubleshoot login issues. Thank you.

[Stefan Simon]

I have a simlar issue. The password reset procedure is not working. No password is send to my email address to be able to use and "register" a copy of Miroslav Philharmonic that I bought last week.

My user account on the web page can be accessed though (Browser password safe still knows my pw).

This makes me really mad.

Anyone has an idea why such a simple procedure as a pw reset is not working ?
That I have a exxisting account is proven by accessing it via the web page.

Thanks for ideas!!!

Cheers
Stevie

[Peter_IK]

The password reset emails are working, I just tested it. Please make sure you can get emails from ikmultimedia.com and if you still don't get them (and they're not in spam/junk folders) then IK Support can assist you via http://www.ikmultimedia.com/contact-support (you don't need to be logged in to open a ticket). Thanks!

[Slavkovicdavid1]

Hi, I have the same issue, I was (for whatever reason) logged out of the product manager. I asked for a password reset and received no emails. Not in the spam, not in the inbox, checked my email address, etc. Contacted support, no updates there...

[Peter_IK]

Hi, I have the same issue, I was (for whatever reason) logged out of the product manager. I asked for a password reset and received no emails. Not in the spam, not in the inbox, checked my email address, etc. Contacted support, no updates there...

IK Support will answer tickets in the order in which they are received and have access to your account and the proper systems in order to help. I'm sure they will be able to take care as soon as possible. Thank you.

[justinjag77]

not able to log in either, and I just bought Total studio a couple days ago