Cannot install things from product manager

[Capreesun]

Hi All, so I made a IK account and downloaded the product manager purely for the free version of modo drums, but when I go on the product manager and scroll down to modo drums and click install nothing happens, if I click activate that works and it tells me its activated successfully but install button does nothing, Any ideas what's going on? thanks

[minja92]

same problem, super nerve-wrecking. Please fix this IK!
or does anyone have a solution?

[Peter_IK]

same problem, super nerve-wrecking. Please fix this IK!
or does anyone have a solution?

This is not the normal experience/behavior. Have you opened a ticket with IK Support? They can assist you directly.

[msimsek]

I have the same problem, can't install anything.

[Peter_IK]

I have the same problem, can't install anything.

See above, have you contacted IK Support?

[msimsek]

I just installed from User Area, activation from the IK Download Manager still works.

[DLitman]

I get this trying to download anything; Insufficient space in the current download path. Please free up space or select a new path in Settings. (code: 108)

[Peter_IK]

I get this trying to download anything; Insufficient space in the current download path. Please free up space or select a new path in Settings. (code: 108)

Sounds like the setting for the download location in IK Product Manager is not able to be found/written to/etc. You can find this setting in IK Product Manager by clicking the gear icon in the top bar and setting the "Downloads Folder" to where you'd like the downloaded installers to be placed.

[DLitman]

Thank you. Indeed, it was auto set to the Download Folder. Changed it to Desktop and it worked. Why do we get these curve balls?

[Peter_IK]

Thank you. Indeed, it was auto set to the Download Folder. Changed it to Desktop and it worked. Why do we get these curve balls?

That is a local permissions issues, typically it would be writeable. If you'd like to find out more about why you might have encountered this issue, the IK Support team can take a closer look via http://www.ikmultimedia.com/contact-support

[DLitman]

I have already asked (which was difficult to find). tbh, have permission probs with external drives, too. Something to do with Time Machine?